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Review of Cloud City Smoke & Vape Shop

Cloud City Smoke & Vape Shop is a tobacco, convenience, and vaporizer store located at 2815 Northtowne Ln in Reno, Nevada. The store is open every day of the week from 9:00 AM to 10:00 PM. The store offers a variety of services including curbside pickup, in-store pickup, and in-store shopping. The store is wheelchair accessible, with a wheelchair accessible entrance and parking lot. The store also offers free Wi-Fi for customers.

The store has a wide range of products for tobacco and vaporizer enthusiasts. Customers can find everything they need, including e-cigarettes, e-liquids, glass pipes, hookahs, cigars, and more. The store has a huge open floor plan with a large selection of products to choose from. The store is known for its great deals, great quality, and great service.

Cloud City Smoke & Vape Shop has received mixed reviews from customers. Some customers have praised the store for its excellent customer service and knowledgeable staff. One customer said, "Nate was fantastic and hooked me up with what I needed! I came in clueless about vaping and he was very patient and informative about the products. Thank you so much!!" Another customer said, "Stopped by to check out their inventory- I was pleasantly surprised!! The selection was amazing! Huge open floor plan with literally everything a connoisseur would need. Cloud city has great deals, great quality, and great service! Would highly recommended going in and asking for Angie, very nice and professional."

However, some customers have had negative experiences with the store. One customer complained about a rude and unprofessional employee, saying, "Great store but the young lady that was working late evening night time on December 10th was completely rude unprofessional and lazy she couldn't walk over and do her job for me to look at something to buy." Another customer was disappointed with the store's return policy, saying, "They sold me a broken bong. They offered no help and or exchange. They see that it is broken n tell me to glue it together. Just very disappointed that I won’t be able to go back anymore."

Despite the mixed reviews, Cloud City Smoke & Vape Shop is a great place to visit for tobacco and vaporizer enthusiasts. The store has a wide range of products to choose from and knowledgeable staff to help customers find what they need. The store's great deals and quality products make it a popular choice for locals and visitors alike.

For more information about Cloud City Smoke & Vape Shop, visit their website at https://www.facebook.com/cloudcityreno/.

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Curbside pickup
  • In-store pickup
  • In-store shopping

Cloud City Smoke & Vape Shop Reviews - 394

4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Nate

Nate

πŸ‘ πŸ‘Ž 😐
Helpful Staff Good Prices Great Selection

She was very kind and helped us out quickly and at the best price. Great selection and prices on everything.

Bananas Banana

Bananas Banana

πŸ‘ πŸ‘Ž 😐
Amazing Store Great Selection Excellent Customer Service

This store is absolutely amazing. They had everything I needed and if not they will order. 10 stars!!

Heather M

Heather M

πŸ‘ πŸ‘Ž 😐
Amazing Selection Friendly Service New Favorite Store

Amazing pieces of glass and huge selection. Super friendly and warn customer service. Definatly my new fav store.

Thomas Ndomb

Thomas Ndomb

πŸ‘ πŸ‘Ž 😐
Customer Service Friendly Staff

Jas is very customer centric and easy to relate. He makes you feel great and welcome as a customer.

Michael Amper

Michael Amper

πŸ‘ πŸ‘Ž 😐
Helpful Staff Wide Selection

I went in there not really looking for much and the store clerk, Jasmine, helped me find more than I needed as well as other items that I couldn't find at other smoke shops. Definitely will be returning here.

Mina Guevara

Mina Guevara

πŸ‘ πŸ‘Ž 😐
Best Vape Shop Helpful Staff Great Customer Service Favorite Shop

Best vape shop around! Jasmine is literally THE BEST and most helpful person and she’s so courteous! Love it! My new favorite shop

Kyle Oconnell

Kyle Oconnell

πŸ‘ πŸ‘Ž 😐
Great Customer Service Fair Prices Friendly Staff

Super great customer service! Fair prices and friendly staff. Thank you Jasmine

Brian Trull

Brian Trull

πŸ‘ πŸ‘Ž 😐
helpful knowledgeable good purchase happy

Jasmine was extremely helpful and very knowledgeable in all areas of the store and helped me with a good purchase that I’m happy with!!

Bear Moon

Bear Moon

πŸ‘ πŸ‘Ž 😐
Friendly Owner Helpful Staff Good Prices

The owner is super nice ,very helpful she stayed open a little late to help me find the perfect smoking utensil... then gave a great price on very good merch ...

Derrick Moore

Derrick Moore

πŸ‘ πŸ‘Ž 😐
helpful clean lots of choices recommend

Jasmine was amazing very helpful shop was clean with lots of choices to choose from. I highly recommend checking them outπŸ’―

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Cloud City Smoke & Vape Shop Hours

  • Monday 9 AM to 10 PM
  • Tuesday 9 AM to 10 PM
  • Wednesday 9 AM to 10 PM
  • Thursday 9 AM to 10 PM
  • Friday 9 AM to 10 PM
  • Saturday 9 AM to 10 PM
  • Sunday 9 AM to 10 PM