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Review of Cloud City Smoke & Vape Shop

Cloud City Smoke & Vape Shop is a tobacco, convenience, and vaporizer store located at 2815 Northtowne Ln in Reno, Nevada. The store is open every day of the week from 9:00 AM to 10:00 PM. The store offers a variety of services including curbside pickup, in-store pickup, and in-store shopping. The store is wheelchair accessible, with a wheelchair accessible entrance and parking lot. The store also offers free Wi-Fi for customers.

The store has a wide range of products for tobacco and vaporizer enthusiasts. Customers can find everything they need, including e-cigarettes, e-liquids, glass pipes, hookahs, cigars, and more. The store has a huge open floor plan with a large selection of products to choose from. The store is known for its great deals, great quality, and great service.

Cloud City Smoke & Vape Shop has received mixed reviews from customers. Some customers have praised the store for its excellent customer service and knowledgeable staff. One customer said, "Nate was fantastic and hooked me up with what I needed! I came in clueless about vaping and he was very patient and informative about the products. Thank you so much!!" Another customer said, "Stopped by to check out their inventory- I was pleasantly surprised!! The selection was amazing! Huge open floor plan with literally everything a connoisseur would need. Cloud city has great deals, great quality, and great service! Would highly recommended going in and asking for Angie, very nice and professional."

However, some customers have had negative experiences with the store. One customer complained about a rude and unprofessional employee, saying, "Great store but the young lady that was working late evening night time on December 10th was completely rude unprofessional and lazy she couldn't walk over and do her job for me to look at something to buy." Another customer was disappointed with the store's return policy, saying, "They sold me a broken bong. They offered no help and or exchange. They see that it is broken n tell me to glue it together. Just very disappointed that I won’t be able to go back anymore."

Despite the mixed reviews, Cloud City Smoke & Vape Shop is a great place to visit for tobacco and vaporizer enthusiasts. The store has a wide range of products to choose from and knowledgeable staff to help customers find what they need. The store's great deals and quality products make it a popular choice for locals and visitors alike.

For more information about Cloud City Smoke & Vape Shop, visit their website at https://www.facebook.com/cloudcityreno/.

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Curbside pickup
  • In-store pickup
  • In-store shopping

Cloud City Smoke & Vape Shop Reviews - 394

4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Heather Meader

Heather Meader

πŸ‘ πŸ‘Ž 😐
Great Selection Helpful Staff

Angie is the best and always gives the best recommendations. She never misses! Such a great selection, too. My number 1 spot for vapes and supplies!

Chyanne Bowden

Chyanne Bowden

πŸ‘ πŸ‘Ž 😐
Best Smoke Shop Helpful Staff Knowledgeable Staff Highly Recommended

Best smoke shop in reno hands down! Liz was extremely helpful and knowledgeable about everything! I will definitely be coming back to buy some more stuff soon!!!!! 100/10 recommend this smoke to everyone in reno looking to get some new pieces!

Bruce Andrews

Bruce Andrews

πŸ‘ πŸ‘Ž 😐
Great Store Unbeatable Prices Huge Selection Variety of Products

Great store unbeatable prices and huge selection and variety of products!!"

Heather Rizzo

Heather Rizzo

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Knowledgeable Staff Great Selection Reasonable Prices

The lady who owns this shop is amazing she ordered my wife a 4 pack of her coils and got them within a day. Very knowledgeable about her products and has the most amazing vape shop i have seen here. Her prices are also the best would recommend this store 10 out of 10.

Nichole Hill

Nichole Hill

πŸ‘ πŸ‘Ž 😐
Excellent Customer Service Highly Recommended

Jasmine was an absolutely amazing person and she helped us so much!!! Love this place I will never go to any other smoke shop!! If I could give more than 5 stars I would!!! Keep up the good work!!!

R D

R D

πŸ‘ πŸ‘Ž 😐
Beautiful Eye-catching Friendly Staff Good Prices Great Customer Service

Beautiful and eye catching place. Really friendly and Kirsten was patient and helpful. A++++ customer service and good prices for glass tobacco pieces. Thank you I will return!!

Casey Moe

Casey Moe

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Great Quality Highly Recommended

Angie was awesome! I bought a dime bag from her shop and it is amazing quality. Would highly recommend!

jamoni dupree

jamoni dupree

πŸ‘ πŸ‘Ž 😐
Great Prices Excellent Customer Service Favorite Smoke Shop

The store manager Liz was a huge help to me. Great prices and customer service. My favorite smoke shop in the city.

Alaska Robello

Alaska Robello

πŸ‘ πŸ‘Ž 😐
Clean Store Friendly Staff High Quality Products

I am a new customer here and when I came the first thing I noticed was how clean Cloud City is, Jasmine the owner was very engaging to me and very helpful with any questions I had, the store is bright and amazing quality pieces including other wonderful products. I highly suggest anyone to come here for all your smoking and vaping needs as well as many other products!

Frank Hot-Dog

Frank Hot-Dog

πŸ‘ πŸ‘Ž 😐
friendly knowledgeable helpful great prices large selection

Just excellent! Jasmine is so friendly and knowledgeable. Every time we come in, she is so helpful. Great prices and large selection.

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Comfort
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Cloud City Smoke & Vape Shop Hours

  • Monday 9 AM to 10 PM
  • Tuesday 9 AM to 10 PM
  • Wednesday 9 AM to 10 PM
  • Thursday 9 AM to 10 PM
  • Friday 9 AM to 10 PM
  • Saturday 9 AM to 10 PM
  • Sunday 9 AM to 10 PM