Cloud City Smoke & Vape Shop
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Review of Cloud City Smoke & Vape Shop
Cloud City Smoke & Vape Shop is a tobacco, convenience, and vaporizer store located at 2815 Northtowne Ln in Reno, Nevada. The store is open every day of the week from 9:00 AM to 10:00 PM. The store offers a variety of services including curbside pickup, in-store pickup, and in-store shopping. The store is wheelchair accessible, with a wheelchair accessible entrance and parking lot. The store also offers free Wi-Fi for customers.
The store has a wide range of products for tobacco and vaporizer enthusiasts. Customers can find everything they need, including e-cigarettes, e-liquids, glass pipes, hookahs, cigars, and more. The store has a huge open floor plan with a large selection of products to choose from. The store is known for its great deals, great quality, and great service.
Cloud City Smoke & Vape Shop has received mixed reviews from customers. Some customers have praised the store for its excellent customer service and knowledgeable staff. One customer said, "Nate was fantastic and hooked me up with what I needed! I came in clueless about vaping and he was very patient and informative about the products. Thank you so much!!" Another customer said, "Stopped by to check out their inventory- I was pleasantly surprised!! The selection was amazing! Huge open floor plan with literally everything a connoisseur would need. Cloud city has great deals, great quality, and great service! Would highly recommended going in and asking for Angie, very nice and professional."
However, some customers have had negative experiences with the store. One customer complained about a rude and unprofessional employee, saying, "Great store but the young lady that was working late evening night time on December 10th was completely rude unprofessional and lazy she couldn't walk over and do her job for me to look at something to buy." Another customer was disappointed with the store's return policy, saying, "They sold me a broken bong. They offered no help and or exchange. They see that it is broken n tell me to glue it together. Just very disappointed that I won’t be able to go back anymore."
Despite the mixed reviews, Cloud City Smoke & Vape Shop is a great place to visit for tobacco and vaporizer enthusiasts. The store has a wide range of products to choose from and knowledgeable staff to help customers find what they need. The store's great deals and quality products make it a popular choice for locals and visitors alike.
For more information about Cloud City Smoke & Vape Shop, visit their website at https://www.facebook.com/cloudcityreno/.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Curbside pickup
- In-store pickup
- In-store shopping
Cloud City Smoke & Vape Shop Reviews - 394
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Jordan Jones
This shop is under new management and they’re doing phenomenal. When my partner and I went in we were met with a cheery greeting and helped immediately. Not only did Liz (the new manager) help but she actually knew what she was talking about and was able to point us in the right direction and suggest solid reliable products. We will 100% be returning and telling our friends :) I definitely recommend this smoke shop
Erin Jones
The customer service was phenomenal! Seriously the nicest woman I have ever met. I noticed a price discrepancy on one of the products and she went out of her way to call not one, not two, but three (or maybe four) different people to verify what the price was. After all was said and done she told me that she would be changing the price to what she honored for me. I have experienced awesome customer service before but I would never imagine someone making 3-4 phone calls to ensure the customer is getting the best price possible. Thank you!!
Ryan Souza
Cloud City is by far the best Vape & Smoke Shop in all of the country! Everything I go in here, I'm always helped by a friendly, professional, and courteous employee. They always have the right answers for every question that I have, and always recommend me the correct product for what I need. The store is always well stocked, and very clean. The owner Jasmine is truly an owner that cares about her store and employees. She is always in a good mood, and helps get the entire product solution that I need. Thank you Jasmine and Northtowne Cloud City staff for making every experience, truly amazing and fun! And prices are definitely reasonable!!😄😄😄
Ian Lambright
Have came here off and on. Bought a vape here about 5 months ago. Well my glass broke today so I went there to get a replacement. When i got in there the guy was horrible with helping said they didn't have any and I needed to buy a whole new set up. Then I pointed out where the exact one I have was located in the store and said we'll can I buy the extra one inside of one of these and he said no I can't do that and I said we'll it's crazy you sale the vape but don't have replacement and won't sale me the extra one inside of one of the others and tried to tell me I needed to buy a new one. Totally lost my business from here on out. I know it mite seem little but most places don't sale this vape soi pretty much just wasted money buying it from them in the first place.
Heartwork By Kitty
Met the owner a while ago when I went in with a friend and she was so amazing that I now go there anytime I need something. Great personality and you can tell she greatly values her customers, very pleasant person. Great selection of stuff and good prices. They probably have what you need. Give them a go :)
Cass Long
Both the girls working today were super helpful they are the best place to buy pieces in Reno!! Please if u smoke and like to get good deals and meet awesome workers then stop by their shop . Angie was super helpful too
iDECO775
Great selection and great customer service. I would highly recommend these people for all your needs. They have it all ! I will definitely be back soon. Store owner Jasmine was friendly and very helpful. I will definitely return for my next purchase.
christian lamere
Went into this shop because I am new to vaping and needed help. Liz hooked it up and took care of me. Can’t thank her enough. I would highly recommend this shop for vaping and they have other great products for smoke enthusiast. Ask for Liz.
JD White
cloud city is AMAZING!! this shop is great, i went here today for the first time to get a vape kit and the staff was super nice and helpful. i got exactly what i was hoping for and at a good price too. if you are going to get vape supplies i say go to cloud city for sure, i look forward to stopping by again soon. :)
Alex Rodriguez
Very helpful and quick! Helped with our price
Range and had a great eye for every detail of our glass piece! And we even saved money! Very satisfied always with this place, we enjoy coming here for all our glass and smoke needs! Thank you so much! :)