Cloud City Smoke & Vape Shop
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Review of Cloud City Smoke & Vape Shop
Cloud City Smoke & Vape Shop is a tobacco, convenience, and vaporizer store located at 2815 Northtowne Ln in Reno, Nevada. The store is open every day of the week from 9:00 AM to 10:00 PM. The store offers a variety of services including curbside pickup, in-store pickup, and in-store shopping. The store is wheelchair accessible, with a wheelchair accessible entrance and parking lot. The store also offers free Wi-Fi for customers.
The store has a wide range of products for tobacco and vaporizer enthusiasts. Customers can find everything they need, including e-cigarettes, e-liquids, glass pipes, hookahs, cigars, and more. The store has a huge open floor plan with a large selection of products to choose from. The store is known for its great deals, great quality, and great service.
Cloud City Smoke & Vape Shop has received mixed reviews from customers. Some customers have praised the store for its excellent customer service and knowledgeable staff. One customer said, "Nate was fantastic and hooked me up with what I needed! I came in clueless about vaping and he was very patient and informative about the products. Thank you so much!!" Another customer said, "Stopped by to check out their inventory- I was pleasantly surprised!! The selection was amazing! Huge open floor plan with literally everything a connoisseur would need. Cloud city has great deals, great quality, and great service! Would highly recommended going in and asking for Angie, very nice and professional."
However, some customers have had negative experiences with the store. One customer complained about a rude and unprofessional employee, saying, "Great store but the young lady that was working late evening night time on December 10th was completely rude unprofessional and lazy she couldn't walk over and do her job for me to look at something to buy." Another customer was disappointed with the store's return policy, saying, "They sold me a broken bong. They offered no help and or exchange. They see that it is broken n tell me to glue it together. Just very disappointed that I won’t be able to go back anymore."
Despite the mixed reviews, Cloud City Smoke & Vape Shop is a great place to visit for tobacco and vaporizer enthusiasts. The store has a wide range of products to choose from and knowledgeable staff to help customers find what they need. The store's great deals and quality products make it a popular choice for locals and visitors alike.
For more information about Cloud City Smoke & Vape Shop, visit their website at https://www.facebook.com/cloudcityreno/.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Curbside pickup
- In-store pickup
- In-store shopping
Cloud City Smoke & Vape Shop Reviews - 394
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John .D
Finally got to writing these fine people a review. One of the best smoke shops in town. Very clean and good prices. The owner is such a sweet lady. I love coming in here for my what have yous.
The soul Wanderer
Awesome place. ! Was really warm and welcoming . Lady was very nice and had a great smile! They have good delay on pipes and juices . Will come here again as my regular.
Terri Harris
I stopped by this store for the first time thinking I was going to be running into your average run-of-the-mill vape shops, to just be in and out grabbing a few things and be on my way. I also was already expecting some irritable behavior from employees because it was right at closing time so I know how stores hate customers that do that. Well, I have never been more wrong ever because the moment I walked through the doors I was in what can only be described as a brightly lit wonderland of novelties, collectables, oddities, trinkets and treasures galore! The room was very spacious, clean, and merchandised to perfection. Everything was organized and labeled; making the store appear to be seemingly flawless. But it got even better.... Then I was warmly greeted by Jazmine. Not only did the store go above and beyond expectations, but so did Jazmine; she was a perfect example of what sincere and quality customer care should look like. Her bubbly and upbeat attitude you could feel through the whole room which made it comfortable and fun. She genuinely cares more about fulfilling her Customers needs than just merely making another sale. She was knowledgeable, friendly, fun, and fair. There's isn't a thing that I could be unhappy with during my visit at Cloud City smoke and vape shop. It's not just a trip to the corner market that's for sure! Thank you Jazmine for making my shopping experience with you guys feel more like fun than like business but even still you got the job done!!
Tony Salas
I never post reviews but for this one I just had to. Best place in town honestly! I been to most of of the shops in Reno. And nothing compares to the quality and prices on their merchandise. Good customer service too. ✌🏽
Willie Medina
Great customer service! Every time I come In they’re super nice. Always have great material. Definitely recommend!
Mario
Jasmine is the hook up! They have everything for all your daily smoke! Hooked me up with there best in quality and and price! Took really good care of me I’m leaving more than satisfied! Thank you!
Stellar Artois
My new love, Jasmine, took care of me and my people when I came in to buy my products and for that, this will be the only store I'll spend 💰 at ❤️❤️❤️❤️❤️❤️ Thank you for your great hospitality and customer service!!!!!!!! I immediately felt like family while there. 😍😍😍😍
Aaron Mata
Quality customer service. Great glass for a great price. I accidentally left my ID there as well and they kept it for a couple weeks and it was returned to me safely. Super thankful for that.
Jeanette RuskReyes
This place is amazing! The lady who attended me is SO NICE! She thought me how to use the products and has the best personality! I always come here! 100% recommend!
Adrian Dacres
Great customer service and a host of products to choose from! They even go out of their way to find products they DON'T have, just so they can satisfy their customer's needs. CROSS definitely a one stop shop for all your smoking/vaping needs. 👍🏾👍🏾