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Review of Cloud City Smoke & Vape Shop

Cloud City Smoke & Vape Shop is a tobacco, convenience, and vaporizer store located at 2815 Northtowne Ln in Reno, Nevada. The store is open every day of the week from 9:00 AM to 10:00 PM. The store offers a variety of services including curbside pickup, in-store pickup, and in-store shopping. The store is wheelchair accessible, with a wheelchair accessible entrance and parking lot. The store also offers free Wi-Fi for customers.

The store has a wide range of products for tobacco and vaporizer enthusiasts. Customers can find everything they need, including e-cigarettes, e-liquids, glass pipes, hookahs, cigars, and more. The store has a huge open floor plan with a large selection of products to choose from. The store is known for its great deals, great quality, and great service.

Cloud City Smoke & Vape Shop has received mixed reviews from customers. Some customers have praised the store for its excellent customer service and knowledgeable staff. One customer said, "Nate was fantastic and hooked me up with what I needed! I came in clueless about vaping and he was very patient and informative about the products. Thank you so much!!" Another customer said, "Stopped by to check out their inventory- I was pleasantly surprised!! The selection was amazing! Huge open floor plan with literally everything a connoisseur would need. Cloud city has great deals, great quality, and great service! Would highly recommended going in and asking for Angie, very nice and professional."

However, some customers have had negative experiences with the store. One customer complained about a rude and unprofessional employee, saying, "Great store but the young lady that was working late evening night time on December 10th was completely rude unprofessional and lazy she couldn't walk over and do her job for me to look at something to buy." Another customer was disappointed with the store's return policy, saying, "They sold me a broken bong. They offered no help and or exchange. They see that it is broken n tell me to glue it together. Just very disappointed that I won’t be able to go back anymore."

Despite the mixed reviews, Cloud City Smoke & Vape Shop is a great place to visit for tobacco and vaporizer enthusiasts. The store has a wide range of products to choose from and knowledgeable staff to help customers find what they need. The store's great deals and quality products make it a popular choice for locals and visitors alike.

For more information about Cloud City Smoke & Vape Shop, visit their website at https://www.facebook.com/cloudcityreno/.

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Curbside pickup
  • In-store pickup
  • In-store shopping

Cloud City Smoke & Vape Shop Reviews - 394

4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Sylvain Rae

Sylvain Rae

πŸ‘ πŸ‘Ž 😐
Friendly Personable Lovely

Lovely store! Very personable and friendly.

Faith Martin

Faith Martin

πŸ‘ πŸ‘Ž 😐
Excellent Customer Service

She’s awesome, excellent customer service!

Jessie Thornberry

Jessie Thornberry

πŸ‘ πŸ‘Ž 😐
Friendly Staff Quality Products

Loved the lady here at the cloud city smoke and vape shop very nice and very nice glass pieces 😍😁😁😁

Jeremiah Williams

Jeremiah Williams

πŸ‘ πŸ‘Ž 😐
Great store Great customer service Great owner ship

Great store. Great customer service great owner ship

Marilyn Shehady

Marilyn Shehady

πŸ‘ πŸ‘Ž 😐
Excellent Service Highly Recommended

I love jasmine she is the best! You must visit this establishment!

Nathan Adakai

Nathan Adakai

πŸ‘ πŸ‘Ž 😐
Excellent Customer Service Good Prices Very Helpful

Excellent customer service, good prices and very helpful!!

Richard Vonthaden

Richard Vonthaden

πŸ‘ πŸ‘Ž 😐
Helpful Friendly Good Service

They were very helpful and super nice! Will for sure come back!

Amanda Lawson

Amanda Lawson

πŸ‘ πŸ‘Ž 😐
Great customer service Enjoyable shopping experience

Great customer service, had a great time in the shop

Jayce Jacobsen

Jayce Jacobsen

πŸ‘ πŸ‘Ž 😐
Fake products Poor quality

I went to this vape shop and they are selling fake mango jul pods everything looks light tell you open it up and it’s all different

Lisa Navarrete

Lisa Navarrete

πŸ‘ πŸ‘Ž 😐
Great customer service Excellent prices

Great customer service and excellent prices. Great

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Cloud City Smoke & Vape Shop Hours

  • Monday 9 AM to 10 PM
  • Tuesday 9 AM to 10 PM
  • Wednesday 9 AM to 10 PM
  • Thursday 9 AM to 10 PM
  • Friday 9 AM to 10 PM
  • Saturday 9 AM to 10 PM
  • Sunday 9 AM to 10 PM