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Review of Cloud City Smoke & Vape Shop

Cloud City Smoke & Vape Shop is a tobacco, convenience, and vaporizer store located at 2815 Northtowne Ln in Reno, Nevada. The store is open every day of the week from 9:00 AM to 10:00 PM. The store offers a variety of services including curbside pickup, in-store pickup, and in-store shopping. The store is wheelchair accessible, with a wheelchair accessible entrance and parking lot. The store also offers free Wi-Fi for customers.

The store has a wide range of products for tobacco and vaporizer enthusiasts. Customers can find everything they need, including e-cigarettes, e-liquids, glass pipes, hookahs, cigars, and more. The store has a huge open floor plan with a large selection of products to choose from. The store is known for its great deals, great quality, and great service.

Cloud City Smoke & Vape Shop has received mixed reviews from customers. Some customers have praised the store for its excellent customer service and knowledgeable staff. One customer said, "Nate was fantastic and hooked me up with what I needed! I came in clueless about vaping and he was very patient and informative about the products. Thank you so much!!" Another customer said, "Stopped by to check out their inventory- I was pleasantly surprised!! The selection was amazing! Huge open floor plan with literally everything a connoisseur would need. Cloud city has great deals, great quality, and great service! Would highly recommended going in and asking for Angie, very nice and professional."

However, some customers have had negative experiences with the store. One customer complained about a rude and unprofessional employee, saying, "Great store but the young lady that was working late evening night time on December 10th was completely rude unprofessional and lazy she couldn't walk over and do her job for me to look at something to buy." Another customer was disappointed with the store's return policy, saying, "They sold me a broken bong. They offered no help and or exchange. They see that it is broken n tell me to glue it together. Just very disappointed that I won’t be able to go back anymore."

Despite the mixed reviews, Cloud City Smoke & Vape Shop is a great place to visit for tobacco and vaporizer enthusiasts. The store has a wide range of products to choose from and knowledgeable staff to help customers find what they need. The store's great deals and quality products make it a popular choice for locals and visitors alike.

For more information about Cloud City Smoke & Vape Shop, visit their website at https://www.facebook.com/cloudcityreno/.

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Curbside pickup
  • In-store pickup
  • In-store shopping

Cloud City Smoke & Vape Shop Reviews - 394

4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Michelle wren

Michelle wren

πŸ‘ πŸ‘Ž 😐
Great Service Knowledgeable Staff

great smoke shop! owner let me refund n replace multiple things a new employee sold me that were wrong parts. awesome knowledgeable service by owner!

KOKEx N xHENNY

KOKEx N xHENNY

πŸ‘ πŸ‘Ž 😐
Professional Welcoming Vibe

Soon as i walked in Jazmine was top notch professional! As a i Live in California and come to visit parents often i was bummed last place closed, but #CloudCitySmokeShop is more but together and more welcoming and bright.and its a Vibe..big thank you Jazzy..let me know if interested on promoting.
-DiiGGZ, California

Intellectual Visions

Intellectual Visions

πŸ‘ πŸ‘Ž 😐
great service wide selection

This store is amazing, there service is great every time I visit and there’s always so much to choose from.

Danielle Raffail

Danielle Raffail

πŸ‘ πŸ‘Ž 😐
Amazing Selection Great Customer Service Beautiful Pieces Fantastic Prices Recommend

Amazing selection! Great customer service, absolutely beautiful pieces and the prices are fantastic! I would recommend this smoke shop to anyone

Jennifer Quintanilla

Jennifer Quintanilla

πŸ‘ πŸ‘Ž 😐
funny great customer service Love the store great selection

Really funny, great customer service! Definitely coming back again. Love the store and great selection!πŸ’š

Alyssa Church

Alyssa Church

πŸ‘ πŸ‘Ž 😐
great deals amazing saleswoman good inventory

Jasmine was an amazing sales woman! I will definitely be back, great deals and inventory.

Jonathan Vivas

Jonathan Vivas

πŸ‘ πŸ‘Ž 😐
Friendly Employees Great Deals

The best smoke shop I've been to in Reno! Very friendly employees who seem genuinely interested in finding you a great deal!

Skyler Word

Skyler Word

πŸ‘ πŸ‘Ž 😐
Great Customer Service Wide Selection

I absolutely love Cloud City Smoke & vape shop!
Great customer service! Beautiful pieces, with a wide selection of EVERYTHING! Definitely my go to store!!!

Cynthia Hawkins

Cynthia Hawkins

πŸ‘ πŸ‘Ž 😐
Inconsistent Service

Always wonderful when I come in. However, last few times I've came in on a Saturday at 11am the door was locked with no sign saying when they would be back.

Alex_ Ruiz_5

Alex_ Ruiz_5

πŸ‘ πŸ‘Ž 😐
Good Quality Great Staff Recommend

This place is super awesome. Good quality items with a great staff! Definitely recommend!

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Cloud City Smoke & Vape Shop Hours

  • Monday 9 AM to 10 PM
  • Tuesday 9 AM to 10 PM
  • Wednesday 9 AM to 10 PM
  • Thursday 9 AM to 10 PM
  • Friday 9 AM to 10 PM
  • Saturday 9 AM to 10 PM
  • Sunday 9 AM to 10 PM