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Review of Cloud City Smoke & Vape Shop

Cloud City Smoke & Vape Shop is a tobacco, convenience, and vaporizer store located at 2815 Northtowne Ln in Reno, Nevada. The store is open every day of the week from 9:00 AM to 10:00 PM. The store offers a variety of services including curbside pickup, in-store pickup, and in-store shopping. The store is wheelchair accessible, with a wheelchair accessible entrance and parking lot. The store also offers free Wi-Fi for customers.

The store has a wide range of products for tobacco and vaporizer enthusiasts. Customers can find everything they need, including e-cigarettes, e-liquids, glass pipes, hookahs, cigars, and more. The store has a huge open floor plan with a large selection of products to choose from. The store is known for its great deals, great quality, and great service.

Cloud City Smoke & Vape Shop has received mixed reviews from customers. Some customers have praised the store for its excellent customer service and knowledgeable staff. One customer said, "Nate was fantastic and hooked me up with what I needed! I came in clueless about vaping and he was very patient and informative about the products. Thank you so much!!" Another customer said, "Stopped by to check out their inventory- I was pleasantly surprised!! The selection was amazing! Huge open floor plan with literally everything a connoisseur would need. Cloud city has great deals, great quality, and great service! Would highly recommended going in and asking for Angie, very nice and professional."

However, some customers have had negative experiences with the store. One customer complained about a rude and unprofessional employee, saying, "Great store but the young lady that was working late evening night time on December 10th was completely rude unprofessional and lazy she couldn't walk over and do her job for me to look at something to buy." Another customer was disappointed with the store's return policy, saying, "They sold me a broken bong. They offered no help and or exchange. They see that it is broken n tell me to glue it together. Just very disappointed that I won’t be able to go back anymore."

Despite the mixed reviews, Cloud City Smoke & Vape Shop is a great place to visit for tobacco and vaporizer enthusiasts. The store has a wide range of products to choose from and knowledgeable staff to help customers find what they need. The store's great deals and quality products make it a popular choice for locals and visitors alike.

For more information about Cloud City Smoke & Vape Shop, visit their website at https://www.facebook.com/cloudcityreno/.

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Curbside pickup
  • In-store pickup
  • In-store shopping

Cloud City Smoke & Vape Shop Reviews - 394

4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Brandon Redington

Brandon Redington

πŸ‘ πŸ‘Ž 😐
Friendly Staff Knowledgeable Recommend to Friends

Jasmine is very friendly and knowledgeable. I recommend this store to all my friends

Jorge Calderon

Jorge Calderon

πŸ‘ πŸ‘Ž 😐
Helpful Staff Cleanliness Affordable Prices

Jasmine was very helpful and nice and beautiful too ..very clean place and best prices in town..

Natalie S

Natalie S

πŸ‘ πŸ‘Ž 😐
Friendly Employees Great Atmosphere

Such a lovely store! Employees are super friendly such a great atmosphere!

Ashley Uribe

Ashley Uribe

πŸ‘ πŸ‘Ž 😐
Amazing place Highly recommend Rockstar

Amazing place! Liz is a rockstar. Highly recommend.

Chad W

Chad W

πŸ‘ πŸ‘Ž 😐
Friendly Staff Clean Store

The lady at the counter was so nice and helpful with my questions. The store was nice and clean.

Alicia Gray

Alicia Gray

πŸ‘ πŸ‘Ž 😐
Great Quality Awesome Customer Service

omg! GREAT quality products and awesome customer service. check them out guys🀀

Zachary Khan

Zachary Khan

πŸ‘ πŸ‘Ž 😐
Unprofessional Staff Long Wait Time Waste of Time

Literally waited around for 20 minutes and never got served. Very unprofessional staff. Huge waste of time. Don’t bother coming here because there’s so many better vape shops in town.

Yunique Johnson

Yunique Johnson

πŸ‘ πŸ‘Ž 😐
Great Customer Service Great Prices

very neat place and very great customer service! great prices as well

Kassandra Mejia

Kassandra Mejia

πŸ‘ πŸ‘Ž 😐
Amazing customer service Knowledgeable staff Helpful

Amazing customer service . They know their products very well ! Very helpful !

Enrique Hernandez

Enrique Hernandez

πŸ‘ πŸ‘Ž 😐
affordable friendly staff

One of the best smoke shops I’ve been to and the owner is sooooo nice!!!! the pieces are cheaper than other smoke shops and even online.

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Cloud City Smoke & Vape Shop Hours

  • Monday 9 AM to 10 PM
  • Tuesday 9 AM to 10 PM
  • Wednesday 9 AM to 10 PM
  • Thursday 9 AM to 10 PM
  • Friday 9 AM to 10 PM
  • Saturday 9 AM to 10 PM
  • Sunday 9 AM to 10 PM