Cigar n Vape

They are hiring. 2nd time here. 1st time 1 guy working, he was a lil blah. Hopefully they'll find some help with nicer customer service skills. The guys are kind dry but considerate enough. Might check back in 2weeks to see what air bars they get in stock.

Got a defective vape from here. After I took a few hits the vape tasted burnt and was hard on the lungs. I came back to the store literally 20 minutes later they remember me too but they can't switch one of probably many defective vapes because management is too greedy and don't care about CUSTOMER SERVICE AT ALL. Please don't come here if you don't want to get ripped

No return or exchange policy I bought a hookah the bottom of it was leaking water tried to exhange it the owner was very rude. Please read your receipts before buying anything for this store. They are crooks selling defective merchandis do not patronize this store. If you were legit you would not have a problem satisfying your customer. Costomer sucks.

I've been going to this store for close to a year; I stopped to pick up the juices and coils every 2-3 weeks. But I am never going back after what happened yesterday. I've never been treated so poorly and insulted by the store manager at an establishment like how I was treated at this stupid store.

I didn't know what coil I needed, so I showed the person at the counter my mod and the tank. She gave me a set of coils. 3 days later, when I needed to change my coil, I took one out of the packaging, and it was a wrong one.

I took it back to the store. I requested only exchange for the correct one. I explained that "I didn't know what coils I needed, so I showed my device to the person at the counter. She gave me the coils." The person who was helping me called the store owner/manager, and the manager tells me "You have to know your coils. It's your fault that you got the wrong coil." I showed him, that I took one out, but it's still new since I could not use it. The manager says since it's opened he will not exchange it, even though I was handed a wrong set of coils. So I asked the person who was helping that they are willing to lose a customer over a exchange. The manager says it's store policy.

Whoever is reading, you be the judge of the situation, and frankly, if you are going there... Good luck, I would not recommend this store.

I give 1 star because the associate was nice when he was making the sale, but thats to be expected. When i came in about 30 hours later because my vape had broken i was told it was a manufacturer issue. If i had come in a month later then maybe i could see that, but what i heard is that customer satisfaction is not a priority at this vape store. Not only did the guy recommend this specific vape, but also tried to make it seem as if it was my fault it had broken. I highly recommend not buying vapes here, your satisfaction on the products they sell is not a concern.

The customer service is okay but the products are "NO GOOD".. they sold me pods that were leaking then told me its nothing wrong with them. the sold me a charger that did not work. Their customer service is the only thing going for them. I guess you would have to have good customer service if you selling bad products that you know do not work. the owner is trash period.

Came to the store in hopes of replacing my old vape. Charlie was really informative about the various products and aided in selecting the correct device for me. I only smoke at around 40 watts so he suggested the mag baby kit which interested me because of the size and the tank that it came with. I am really picky about juice and they have a lot of variety in desserts which is my go to choice in flavors. All in all a great experience with affordable prices matched with a large selection of items! This has became my primary location for vape related items since it is so close to my home. I would highy recommend it to anyone who vapes!

So first time I went there the customer service was ok. A little pushy but knowledgeable. Even though they seem to know what they are selling they are just a little pushy about it. Prices are OK-ish. I mean they are a brick and mortar store so if you want it cheaper then buy online. The one bad thing I have experienced is they offer no type of return or warranty on their equipment so shops wisely. Also be careful because the warranty that comes from the manufactur doesn't always apply when you don't purchase from them. It seems that if you sell a product you should stand behind it and if it malfunctions you should make SOME kind of effort to correct it.

The only reason I go back is because they do have a huge selection and close to home. If they ever got the customer service right they would be a much better shop.

If you want a huge selection come here. If you want nice and patient customer service shop around

Expensive compared to some of the other shops and when asked about edible product expiration date, there was none that could be found on both the individually wrapped plastic nor the master case.

Only giving this play two stars as the cleito tank I purchased here is obviously a clone. Leaks everywhere, o rings don't saturate and overall just shoddy build quality all around. I also picked up a 510 thread battery here for cartridges and it is of the poorest quality I bet they could find in Shen Zhen. Also the sketchy no returns policy on the front door is obviously so you can't get your money after their faulty products fail on you. At least the coils and juice I purchased are real as they were sealed inside of packaging. I would not come here whether you be a beginner or an expert.