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4.2

244 reviews
Gift shop
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Review of Starry Night Emporium and Vape

Starry Night Emporium and Vape: A Unique Gift and Tobacco Shop in Orem, Utah

Starry Night Emporium and Vape is a one-of-a-kind gift and tobacco shop located in Orem, Utah. The store offers a wide range of products, including vape supplies, tobacco products, and unique gifts for all occasions. The store has a welcoming atmosphere and is known for its friendly staff who are always ready to assist customers with their needs.

Products and Services:

The store offers a variety of products, including vape supplies, tobacco products, and unique gifts. Customers can choose from a wide range of vape juices, mods, tanks, and coils. The store also offers a variety of tobacco products, including cigarettes, cigars, and rolling papers. In addition, customers can find unique gifts for all occasions, including birthdays, weddings, and holidays. The store has a range of items, including jewelry, home decor, and novelty items.

Accessibility:

The store is wheelchair accessible with a wheelchair accessible entrance and parking lot. The store is also LGBTQ+ friendly, making it a welcoming space for all customers.

Hours of Operation:

The store is open seven days a week, with extended hours on weekdays. On Monday through Thursday, the store is open from 9:00 am to 10:00 pm. On Friday, the store is open from 9:00 am to 10:00 pm. On Saturday, the store is open from 10:00 am to 10:00 pm. On Sunday, the store is open from 11:00 am to 7:00 pm.

Customer Reviews:

Customers have mixed reviews about the store. While some customers appreciate the friendly staff and the wide range of products, others have had negative experiences with the store's return policy and customer service. However, most customers agree that the store has a unique selection of products and is a great place to find gifts and vape supplies.

Conclusion:

Starry Night Emporium and Vape is a unique gift and tobacco shop that offers a wide range of products. The store has a welcoming atmosphere and is known for its friendly staff. While some customers have had negative experiences with the store's return policy and customer service, most customers appreciate the store's unique selection of products and its convenient hours of operation. Overall, Starry Night Emporium and Vape is a great place to find gifts and vape supplies in Orem, Utah.

From the business

"Welcome to Starry Night Emporium! Come see us for all your needs! We have a great and amazingly well priced selection of Glass, Disposable Vapes, Mods, Tapestries, Incense, Candles, Room Sprays, Crystals, Single Smudge Sticks and Kits, Posters and so much more! We however do not sell loose leaf tobacco, or cigarettes. A little insight: Cash is always easiest, and will be more convenient for you! (Which is what we want!) We offer a 3.5% cash incentive discount. Our card processor will add a 3.5% charge for the total of your purchase."

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • In-store shopping

Starry Night Emporium and Vape Reviews - 244

4.2
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
may β€œGirLoNdamOon” star

may β€œGirLoNdamOon” star

πŸ‘ πŸ‘Ž 😐
Faulty Products Poor Customer Service

This is the spot I always go to get the flavor vape pens and etc however I've been getting some faulty and malfunction pens. It started with 1 I didn't return it figure it was just that one but that wasn't the case. This would be th 10th pen I got and it didn't taste right and it just died when I just opened the package. It is very frustrating because I always get 2 or more and 1 always goes bad before I even use the product. When I do return to the cou ter they sometimes refuse to exchange

Randall McDowell

Randall McDowell

πŸ‘ πŸ‘Ž 😐
Age Discrimination Inconsistent Pricing

They card me every time I'm almost 40 it's annoying. But the people are cool but I notice certain ppl charge differently for items. Especially for coils.

Kiri Alvey

Love this place I mostly love the point system they have

Kayloni Olsen

Kayloni Olsen

πŸ‘ πŸ‘Ž 😐
Great Atmosphere Helpful Employees Wide Variety Recommended

I absolutely love Starry Night!! The atmosphere there is awesome. The employees are all super nice and helpful. They really know their stuff! They have a lot of variety too. We used to go there all the time! Sadly, we moved kinda far, so we can’t go as often, but when we do go, it’s always something to look forward to. We know we’re always going to walk out with at least something (the incense is our weakness πŸ˜…). I definitely recommend this place!

Makayla martinez

Makayla martinez

πŸ‘ πŸ‘Ž 😐
Bad Service False Advertising Overcharging

I've been to this store quite a few times. Most if my pieces are bought from here. I've always recommended this place to anyone. Today was the absolute worst service I have ever received and I'll never be going back and letting everyone know to not go there anymore. The manager said oh I'll take 5 dollars off for the confusion and she never did. They only gave me the discounts for my points. We asked the price multiple times of a piece and were told 125. After we check out they say oh its 225 (mind u we were getting 3 of them) plus bowl pieces. becayse they didn't have any that fit so we were charged extra for thath too. Taht's alot of money if you ask me. She reused to sell them to us for the price we were told. Never coming back. Don't go. Oh and top of all that I was charged over 15 bucks just for it being on the card. They're scams and I'm ashamed.i ever supported this store.

Sara Gilbert

Sara Gilbert

πŸ‘ πŸ‘Ž 😐
Friendly Staff Rewards Program

Love going here, everyone is so friendly and helpful and you can earn rewards points for money off your purchases!

William Edwards

William Edwards

πŸ‘ πŸ‘Ž 😐
Great Customer Service Honesty Customer Loyalty

I don’t know what to say other than the girls up there did a great job and helping me troubleshoot my device. And the thing that I appreciate the most as they didn’t try and upsell me on a new device they actually took the time to try and help me fix the old one. Being true and honest with your customers it’s not something you see these days everybody always wants upsell. Being honest with your customers gains loyalty from your customers. thanks again!!!!!!

Cesar Rojo

Cesar Rojo

πŸ‘ πŸ‘Ž 😐
Poor Customer Service

Nice shop with lots of cool things and large variety. However, the two times I’ve gone in there’s been a skinny girl working who is just so rude. Doesn’t say thanks for coming, doesn’t try making customers feel appreciated, very blunt and straightforward. Sad that such a cool shop has such mediocre service. If they had a deeper understanding of how to treat customers they could be one of the best shops from salt lake to here!!

Hannah Padilla

Hannah Padilla

πŸ‘ πŸ‘Ž 😐
Great Service Wide Selection

I loved this place, they have so much to chose from. Was helped by EmaLee and she was absolutely phenomenal, there was another woman there as well but she did not interact with us. Would go back over and over just because of her. 10 out of 10 would recommend, Go see EmaLee....

Shelbi Moore

Shelbi Moore

πŸ‘ πŸ‘Ž 😐
Great Service Clean Environment

I love this place! Needed a smoke shop after 9 in Utah County (why is that so hard?)and luckily stumbled across this great little place. I arrived 10 minutes before closing and didn't have a whole lot of time, but great first impression! The lady who helped me was thoughtful and kind (even though it was closing time) and the place was clean and really well lit. Will definitely be going back!

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Starry Night Emporium and Vape Hours

  • Monday 9 AM to 10 PM
  • Tuesday 9 AM to 10 PM
  • Wednesday 9 AM to 10 PM
  • Thursday 9 AM to 10 PM
  • Friday 9 AM to 10 PM
  • Saturday 10 AM to 10 PM
  • Sunday 11 AM to 7 PM