VIP Smoke Shop & Gifts
Review of VIP Smoke Shop & Gifts
VIP Smoke Shop & Gifts is a tobacco shop located in the heart of Louisville, Kentucky. The shop offers a variety of products including cigars, hookahs, vaporizers, and other smoking accessories. The store is open seven days a week, with extended hours on weekdays and weekends.
The staff at VIP Smoke Shop & Gifts is known for being friendly and knowledgeable. Customers have praised the staff for their willingness to answer questions and provide recommendations. However, some customers have reported negative experiences with the staff, citing rudeness and unprofessional behavior.
The store is wheelchair accessible, making it a convenient option for customers with disabilities. The shop also offers in-store shopping, but does not currently offer delivery services.
Customers have reported mixed experiences with pricing at VIP Smoke Shop & Gifts. Some have found the prices to be reasonable, while others have felt ripped off. The store does not always display prices on its products, which has led to confusion and frustration for some customers.
Overall, VIP Smoke Shop & Gifts offers a wide selection of smoking products and accessories. While some customers have reported negative experiences with the staff and pricing, others have praised the store for its friendly and knowledgeable staff. If you're in the Louisville area and looking for a smoke shop, VIP Smoke Shop & Gifts is worth checking out.
From the business
"Locally owned Tobacco shop we sell cigarettes and cigars Vape juice and tobacco accessories"
Amenities
- Wheelchair accessible entrance
- In-store shopping
Alyssa Spellings
I purchased a batter pen for my cartridges. When the pen died I plugged it in, when it said full battery it would die again. I called to see about getting a refund and the lady that answered said she didn’t really work there, so she had no idea if I could get a refund or not. I asked her to call the owner and ask if I could exchange it for a working one, she said she wasn’t going to call and try again tomorrow. Totally unprofessional, and if your going to over charge and charge 27$ for a simple pen, I would expect you sell something that works, and if it doesn’t; make it right.
Sandra Gillenwater
They said they carried a brand online and they don't in the store. Was very disappointed
Mason Lyman
we simply asked a question to the guy behind the desk and he acted extremely aggravated and raised his voice at us. they also have a blue lives matter sticker in their shop, it reeks of cigarettes inside the place, and they allow children in there. 0/10 do not recommend. do not give your money to this place.
Anthony Harvey
Called to make sure they were open at 5:15p (and had what I was looking for - I even let them know I was on the way). I got down to the spot (5:45p) the open signs were blazing. I walked up to the door and was greeted by a closed sign and a dog yapping its head off. Doors were locked, no one in sight. This was to be my first visit and will definitely be my last. I wouldn't recommend.
Xavier Matthews
The fat guy was very DISRESPECTFUL and lied about prices. Refuse my services when I told him he told me a different price over the phone. They try to rip people off. NEVER GO TO THIS SMOKE SHOP. ESPECIALLY WHEN THE FAT LAZY CASHIER IS THERE
Kelly Christner
Very nice proprietor! Friendly, helpful, and sought to fully understand the types of cigars I needed as gifts! Wonderful ambience, I felt very welcomed. The humidor is small but has a delightful atmospheric balance and I was provided with detailed tasting notes.
D C
I work in the area and every time I try to stop by after work, there is a sign that says something like 'back in 10', but they are not ever back in 10. They are literally just never there.
Danny Taylor
Friendly staff, great security where you feel safe. Great convenience being downtown. They have all your tobacco needs.
Rosa Walston
I guess they pay them extra to be as rude as possible to customers.
Kim S
A good little shop with nice variety and an entire room dedicated to cigars. Prices aren't too bad for the various accessories you'll find inside. Strict rules on behavior, but very easy to follow.