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Review of Smocala Smoke & Vape

Smocala Smoke & Vape:

Smocala Smoke & Vape is a tobacco, hookah, and vaporizer store located in Ocala, Florida. The store offers a variety of products for smoking and vaping enthusiasts, including water pipes, glass spoons, and delta 8&10. The store is open seven days a week, with hours from 9:00 AM to 10:00 PM Monday through Saturday and 11:00 AM to 10:00 PM on Sunday.

The store is wheelchair accessible, with a wheelchair accessible entrance and parking lot. Customers can choose to shop in-store or have their purchases delivered. The store also offers free Wi-Fi for customers.

Customers have had mixed experiences with the customer service at Smocala Smoke & Vape. Some customers have praised the staff for their friendliness and helpfulness, while others have criticized the staff for being unhelpful or unprofessional. The store has a dog named Marvel who greets customers and adds to the friendly atmosphere.

Overall, Smocala Smoke & Vape offers a wide selection of smoking and vaping products and has convenient hours for customers. However, customers may have varying experiences with the customer service at the store.

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • In-store shopping

Smocala Smoke & Vape Reviews - 132

3.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Damon Richards

Damon Richards

πŸ‘ πŸ‘Ž 😐
unorganized poor selection unhelpful staff rude unprofessional no desire to return

The store was very unorganized and the selection was poor. The 4 kids behind the counter weren’t helpful at all and cursing about other people and plain rude. Very unprofessional. Didn’t want to help at all and sat on their phones. No desire to return or recommend.

Chimera Tech Gaming

Chimera Tech Gaming

πŸ‘ πŸ‘Ž 😐
Vape Supplies Fair Prices Great Selection

An amazing place to buy the Vape supplies you are looking for.

The latest cotton? They have it.
The greatest flavors? Yep, that too.
Vape juices at fair prices. Check.
Need coils? Just go by and say what you need.
If you aren't sure, ask them and they will get you taken care of.

They also have a huge assortment of other products as well, jump in and take a look.

Nicole Corrine

Nicole Corrine

πŸ‘ πŸ‘Ž 😐
Poor Customer Service Unhelpful Staff

Staff doesn’t know ANYTHING about the products, the staff is more interested in talking among them selves then helping customers

Gamzee Honk

Gamzee Honk

πŸ‘ πŸ‘Ž 😐
Excellent Customer Service Speedy Performances Great Employees

I have been visiting smocala for the past 2 years and every time Todd was there to assist me he always gave me his full attention and excellent customer service. Todd always showed speedy performances, quickly helping each customer while still maintaining pace with each guest in the store. I will always go to this location because of the employees working ther . Thank you Todd

jake stuart

The manager there really came in clutch when things took an unexpected turn! 10/10 trustworthy and reliable

Deanna Pittman

Deanna Pittman

πŸ‘ πŸ‘Ž 😐
No Masks Disappointing

Nice shop but I agree with the other review I was confused none of the employees were wearing masks even when there is a "masks are required to enter" sign right on the front door. So that's disappointing but if you don't care about that they have some cool piece in there worth checking out.

Catherine Gatens

Catherine Gatens

πŸ‘ πŸ‘Ž 😐
Great Customer Service Wide Product Selection

Had an issue with not being able to get a certain vape and sent an email to the Manager Tyler Ming and he not only said he would make sure the product was ordered more frequently. We went in this weekend and the product was available! Everyone who works there is just awesome and, if you lived up North you would understand this, they make you feel like you are in your friends basement having a great time! If you are not using this place for all your vape and CBD products then you are missing out!

Frank Black

Fine place if you like different things.

Jami Kobold

Jami Kobold

πŸ‘ πŸ‘Ž 😐
Helpful Staff

They didn't have a lot of things in stock when we went in for a new mod for my husband but they guy was very helpful and my husband left happy with a new mod in hand. This wasn't our first visit either, they seem very helpful every time we go in, even when I'm grumpy ;)

Tom Free

Tom Free

πŸ‘ πŸ‘Ž 😐
Poor Customer Service Out of Stock

I really like the staff here and I love to support a local business but.... my daily vape E liquid, of which I go through at least 480ml a month of that alone (plus the other stuff I vape and supplies I buy), that I got hooked on after buying here, became impossible to get anymore. Everytime I called or stopped in they were always "going to order it" but never had... so I had to move on. I love the staff here but whoever is in charge of ordering cant expect me or anyone else to wait forever on expendables...

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Smocala Smoke & Vape Hours

  • Monday 9 AM to 10 PM
  • Tuesday 9 AM to 10 PM
  • Wednesday 9 AM to 10 PM
  • Thursday 9 AM to 10 PM
  • Friday 9 AM to 10 PM
  • Saturday 9 AM to 10 PM
  • Sunday 11 AM to 10 PM