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Review of Smocala Smoke & Vape

Smocala Smoke & Vape:

Smocala Smoke & Vape is a tobacco, hookah, and vaporizer store located in Ocala, Florida. The store offers a variety of products for smoking and vaping enthusiasts, including water pipes, glass spoons, and delta 8&10. The store is open seven days a week, with hours from 9:00 AM to 10:00 PM Monday through Saturday and 11:00 AM to 10:00 PM on Sunday.

The store is wheelchair accessible, with a wheelchair accessible entrance and parking lot. Customers can choose to shop in-store or have their purchases delivered. The store also offers free Wi-Fi for customers.

Customers have had mixed experiences with the customer service at Smocala Smoke & Vape. Some customers have praised the staff for their friendliness and helpfulness, while others have criticized the staff for being unhelpful or unprofessional. The store has a dog named Marvel who greets customers and adds to the friendly atmosphere.

Overall, Smocala Smoke & Vape offers a wide selection of smoking and vaping products and has convenient hours for customers. However, customers may have varying experiences with the customer service at the store.

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • In-store shopping

Smocala Smoke & Vape Reviews - 132

3.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
T Michael

T Michael

πŸ‘ πŸ‘Ž 😐
Overpriced

Nice selection of glass pieces, friendly staff, nice environment. My only complaint is that this store is grossly overpriced and not competitive with other shops in the area. I'd visit again but probably wouldn't purchase anything because I could find it cheaper elsewhere.

Mikey Osterman

Mikey Osterman

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Best Smoke Shop Knowledgeable Employees Convenient Location

This is the best smoke shop in Ocala. The employees are the most knowledgeable and are nice everytime I go in there. It's very convenient to my classes at the college, and I look amazing when I go in there after I get my hair cut at the barber shop next door.

Adam Salama

Adam Salama

πŸ‘ πŸ‘Ž 😐
Excellent Customer Service Knowledgeable Staff Rewards Program

This is my go-to vape shop in Ocala. The people working there are very nice and between all the employees there they have a lot of experience with many different setups and are pretty good at recommending and describing flavors. I love that they also have a rewards punch card so that just by buying the juices I want I eventually get free juice. They do of course have tobacco and tobacco products as well so if that’s what you’re into they go you covered as well.

Eugene Petrosky

Eugene Petrosky

πŸ‘ πŸ‘Ž 😐
Poor Customer Service Unprofessional Behavior

Customer service here is garbage. Employees are more interested in getting high and playing video games than serving you.

Hannah Heatley

Hannah Heatley

πŸ‘ πŸ‘Ž 😐
Favorite Smoke Shop Helpful Staff Reasonable Prices

One of my favorite smoke shops. The guys (or gals) there always make sure you know what you’re buying. From hookahs to ecigarettes, they got your back. Their glass pieces are beautiful, prices do vary but never anything exuberant. Honestly, if you’re in Ocala skip the other smoke shops and save some time by going to Smocala! You definitely get the service and item than you’re paying for.

Amy Dunn

Amy Dunn

πŸ‘ πŸ‘Ž 😐
Poor Customer Service Unhelpful Staff

I went in there today to purchase my first vape pen and cbd oil. The girl working behind the counter didn't answer any of my question and so did the other guy, almost like they were just flat out ignorning me, and they were simple questions. Then another guy came to me, he knew his stuff and helped me out and I got what I needed. I won't go back in there because had he not of been there, I would of just walked out. I am now going to one locally where I live and went there when I got back in town, and I should of went there in the first place. They were very knowlegeable and helped me out on top of stayed open later just so I can come in for a few minutes so they can answer some questions for me.

Penny Touchton

Penny Touchton

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Poor Customer Service Unprofessional Behavior

I was just in there and they were to busy on their phone to help me. I had to say excuse me twice and you said what no one was in the store or anything they were on their personal phone so I'm not happy about it and they just lost my business

Aaron Ocana

Aaron Ocana

πŸ‘ πŸ‘Ž 😐
Poor Customer Service Rude Employees Lost Business

Zero customer service skills . Employees are very RUDE ! My wife and I spend a ton of money on vape supplies (coils , eβ€”liquids ect) they definitely lost out and we will spread the word about the terrible service we received!

Jazzy Blues

Jazzy Blues

πŸ‘ πŸ‘Ž 😐
Poor Quality Bad Customer Service No Returns Policy

Do NOT buy any coils from SMOCALA. Bought our 5th and 6th coils from them and not even 13 hours later, they are both dry hitting! (Different ohms and cotton wraps than previous 4 coils). I was basically told on the phone that I am out $12.73 because they have a strict No Returns policy. That should not apply to coils with manufacturer defects! How did the guy even know what device I had to target SMOK? I asked him how did he know what device I had, was he the one that dealt with me on Sunday? He became hesitant to answer but mutter "probably not" then started to bad mouth Smok. If I was Smok, I would ve ashamed to have a customer that would talk bad about my company to other potential customers. When I bought these coils Sunday night, I was given the reason for them burning up so quick that I was hitting it too long and causing the coil to dry out. I was told ideally not to vape over 3.0 seconds, but since that occasion I have been vaping between 2.5 and 2.7 seconds. This is the LAST TIME I will ever purchase anything from Smocala because they are only in it for the money and not customer service. I made a huge mistake by not continuing to buy from my go to place for coils and juices. Also, thet have completely lost my business for e liquids since I founs another place locally, that sells the same size bottle of Naked for $10.95... Not $19.95(smocala's new price) or $24.95(smocala's old price when I bought 3 bottles of it)

Zachary Goodspeed

Zachary Goodspeed

πŸ‘ πŸ‘Ž 😐
Smoking Vape Variety Helpful Staff Manager Tyler Vaping Products

Smocala is the mf place to go for all of you're smoking and vape needs. Such an amazing variety of cool things to get I didnt even know existed and the staff is always happy to help with anything you need. I always go during the day and ask for Tyler who is one of the managers. That dude knows his stuff especially if you're asking about vaping products.

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Smocala Smoke & Vape Hours

  • Monday 9 AM to 10 PM
  • Tuesday 9 AM to 10 PM
  • Wednesday 9 AM to 10 PM
  • Thursday 9 AM to 10 PM
  • Friday 9 AM to 10 PM
  • Saturday 9 AM to 10 PM
  • Sunday 11 AM to 10 PM