Review of Stratus Smoke & Vape
Stratus Smoke & Vape:
Stratus Smoke & Vape is a local tobacco, cigar, hookah, and vaporizer shop located in Winston-Salem, North Carolina. The shop is open from 10:00 AM to 10:00 PM from Monday to Saturday, and closed on Sundays. The shop offers a variety of services, including in-store shopping and quick visits. The shop also accepts debit cards, credit cards, and NFC mobile payments.
The shop is wheelchair accessible, with a wheelchair accessible entrance and parking lot. The shop is well-organized and clean, with a great selection of products. The staff is knowledgeable and helpful, always willing to answer questions and provide recommendations. The staff is also customer service-focused, ensuring that customers have a positive experience and become repeat customers.
Stratus Smoke & Vape offers a wide range of products, including tobacco, cigars, hookahs, and vaporizers. The shop also offers a variety of CBD vaping products. Customers can find whatever they are looking for, and the staff is always willing to help customers find the right product for their needs.
While the shop has received some negative reviews, the majority of reviews are positive. Customers have praised the staff for their knowledge and helpfulness, as well as the shop's selection and prices. Some customers have had issues with inventory and employees, but these seem to be isolated incidents.
Overall, Stratus Smoke & Vape is a great local shop for tobacco, cigar, hookah, and vaporizer enthusiasts. The shop offers a wide range of products, knowledgeable and helpful staff, and a clean and well-organized store. Customers can expect a positive experience and great prices at Stratus Smoke & Vape.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- In-store shopping
Stratus Smoke & Vape Reviews - 86
Add Review
Wayne Conley
My go-to smoke shop. I am in there several times a week and the staff are always all very helpful and knowledgeable about their products. The staff here is excellent. I usually come in at night and David and Stephanie go above and beyond to develop a positive relationship with customers to ensure repeat customers. I am a living testimony to that! Super clean and well organized store, great prices, always a super awesome selection, and all employees are wonderful. I'll never stop coming back!
Iyniya Hyman
I loved going to this place until today . The manger is very rude ! I told him his tobacco leaves were old and had mold on them . (GREEN SPOTS ALL OVER IT ) He got upsets and wouldn’t serve me . IDC Live goes on . I WOULDN’T ADVISE ANYONE TO BUY ANY TOBACCO LEAVES FROM HERE UNLESS YOU WANT TO BE SICK !
amber brookman
I love this place and go there almost every week. But if it says open till 10pm then it should be open. Not the workers locking the doors early and hiding behind the counter. That’s not okay. They even left the open signs on….saw me trying to open the door cause it’s before 10…..and hide. Not good employees.
Noah Kujawski
The best vape and smoke shop in 60 miles, will likely have whatever it is you are looking for. Staff is always extremely nice and helpful, never had a bad interaction over at least a year of regularly going. Great folks all around and an awesome shop
Joseph Horton
I would recommend this shop to anyone. My wife and I are new to CBD vaping. But David is the most helpful person I've dealt with in a longtime. He took his time and explained everything we needed to know. No more pain thanks David
Fred Smith
You guys should consider delivering through DoorDash or GrubHub. There are many times I'm at work and need a re-up, but don't have the time to travel across town to pick it up. I'd pay the extra fees to have it delivered.
Melissa Bell
Fantastic customer service. Great selection of products and very competitive pricing. Glad I found them.
Edited...Just made my second visit today. A different employee helped me and he was equally as nice and helpful!
Editing again! My first 2 visits was great. Both my husband and myself have went back a few times since and the employees we dealt with was totally clueless. Unfortunately we will not be returning 😕 So sad to see such a great business go down the crapper because they can't staff friendly, helpful, knowledgeable employees.
Eduardo Salazar
I go to this vape shop all the time for everything . I went to the shop earlier this week to get some coils which they did not have available, I called today to check and see if they were in and the person that answered the phone assured me they just got them in and had a whole bunch . I drive 20 minutes to get there to be informed that they don’t have any available. Please have responsable people that know what they are doing and knowledgeable answering the phones , made me waste time and gas for nothing .
Jonathan jpenado64
I shop here all the time, my mans David is very knowledgeable and always answers any questions I have. I don't shop anywhere else. Those prerolls were great David!
Kallie Daniel
Have been twice in the past week to get replacement coils and still have not gotten the right ones. Handed the coil to the employee the second time and still came home with the wrong ones. They are super nice and gave me a refund from the first time. Needless to say I’m a tad aggravated with the situation. I’ll probably still purchase vape juice from this location due to the fact they have amazing flavor options, but I will have to find somewhere else to buy coils.