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Review of Rocky's Smoke & Vape

Rocky's Smoke & Vape: Your One-Stop Shop for All Your Smoking Needs

If you're looking for a tobacco shop that offers a wide variety of products at reasonable prices, look no further than Rocky's Smoke & Vape. Located in Westmont, Illinois, this shop has been a go-to spot for vape products and smoking accessories for years.

Product Selection

Rocky's Smoke & Vape offers a vast selection of products, including e-cigarettes, e-liquids, hookahs, pipes, cigars, and more. They have a wide variety of flavors and brands to choose from, and their knowledgeable staff can help you find the perfect product to suit your needs.

Customer Service

One of the standout features of Rocky's Smoke & Vape is their exceptional customer service. The staff is friendly, knowledgeable, and always willing to go the extra mile to help customers find what they need. Whether you're a seasoned smoker or new to vaping, the staff will take the time to explain everything and make sure you leave with the right product.

Accessibility

Rocky's Smoke & Vape is wheelchair accessible, with a wheelchair accessible entrance and parking lot. They also offer quick visits, so you can get in and out in a hurry if you're short on time.

Hours of Operation

Rocky's Smoke & Vape is open seven days a week, from 11:00 AM to 8:00 PM Monday through Saturday. They are closed on Sundays.

Service Options

Rocky's Smoke & Vape offers in-store shopping, so you can browse their selection in person. They do not currently offer delivery.

Final Thoughts

If you're looking for a tobacco shop that offers a wide variety of products, exceptional customer service, and reasonable prices, Rocky's Smoke & Vape is the place to go. With their knowledgeable staff and vast selection of products, you're sure to find what you need at this Westmont shop.

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • In-store shopping

Rocky's Smoke & Vape Reviews - 174

4.7
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Lauren Blair

Lauren Blair

πŸ‘ πŸ‘Ž 😐
Excellent Customer Service High Quality Products

I have been coming into this shop pretty regularly for a couple years now and literally everytime my husband or myself have gone in to make a purchase everyone there has been so kind and accommodating! They ALL really go out of the way to please their customers! Their products are top of the line and have never disappointed us one bit! This is an absolutely wonderful shop and I would highly recommend it to anyone looking to switch or try new! Again I can't say enough good things about this place!!!!

Frosty Cat

Frosty Cat

πŸ‘ πŸ‘Ž 😐
Friendly Knowledgeable Safe Fair Prices Professionalism

Very friendly, knowledgeable, and they actually wear their masks - so I feel safe going there. They are also able to order items that I would like and offer fair prices. I am very pleased with the professionalism of the staff... Loving our new vape shop 😺

Erick Walters

Erick Walters

πŸ‘ πŸ‘Ž 😐
knowledgeable staff friendly engaging

My goodness! Joanna and John are amazing!
I'm sure the other staff there are as well, but these two are who I've dealt with personally everytime I've gone there. This is legit my favorite store to go to in the known area. Every time I go in there they are always super knowledgeable and actually have experience with the majority of the products, so they can give their own testimony. Super friendly and engaging, they always take care of me and I never feel pressured or confused. Keep it up guys!

Free Thinker

Free Thinker

πŸ‘ πŸ‘Ž 😐
Great Customer Service Highly Recommended

Great group of folks. Dealing with them will always be a positive experience. I have specific needs, and they deliver as such that this shop had become my one stop shop for a few years now. Check them out regularly. You'll learn why I go here for my vape needs.

William McCluskey

William McCluskey

πŸ‘ πŸ‘Ž 😐
Phenomenal customer service Honest shop Highly recommend

Phenomenal customer service. Very honest shop. They were very straightforward about their products and making the customer happy. I highly recommend.

Stacy Jacobs

Stacy Jacobs

πŸ‘ πŸ‘Ž 😐
Knowledgeable Staff Upscale Curation Local Artisans Recommend

Rocky’s is the best. Terrific, knowledgeable staff who always take time to show me what’s new and tell me what’s up. Upscale curation of pieces and accessories. Super fresh collection of trays, glass (and even snacks!) from local artisans. Definitely recommend.

Danielle Delaney

Danielle Delaney

πŸ‘ πŸ‘Ž 😐
Limited Products Unprofessional Employees Rude Behavior Pressure to Buy

They have a lot of glass pieces but have very limited on other products.. was disappointed with the lack of professionalism with the employees. Very rude, and want to try to argue with you about how their products are so much better than other places... because you don’t want to buy the product that they recommend. Which I’ve already had two of them and both have malfunctioned. And several other people that I know have owned them as well and had the same issues. I don’t like to be pressured into buying stuff just because that’s your only option available to customers. And then just to be plain rude.. So many other places in the area that offer excellent customer service and excellent variety

Erin Lee

Erin Lee

πŸ‘ πŸ‘Ž 😐
Fair Prices Great Variety Unique Stuff Friendly Staff Good Atmosphere

AMAZING! Prices are fair, great variety, and super unique stuff! My husband and I wanted to check out a new smoke shop and we are so glad we chose this place. We worked with Jay and John and they were super nice! Loved the atmosphere and vibe! We will definitely be going back!

James Novak

James Novak

πŸ‘ πŸ‘Ž 😐
Friendly Staff Wide Range of Products Knowledgeable Local Vendor Products

Super pleasant people working. They have a wide range of pipes, you can always find something decent. Im cheap but i still like a nice looking pipe and they still found me something. Very knowledgeable as well. They also carry delicious pretzels from a local vendor.

William H

William H

πŸ‘ πŸ‘Ž 😐
Excellent customer service Knowledgeable staff Friendly atmosphere

I started coming to this shop about a year ago. It has been an absolutely wonderful experience getting to know everyone there. I've seen them help countless customers and provide MORE than excellent customer service. They really care about getting people what they need and go above and beyond. Even special orders when they don't carry something your looking for. Their knowledge of products and friendliness is why I will only got to Rocky's. Thanks guys!

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