Empire Merch. Co. Smoke & Vape

Great service and staff. Their house juices are of comparable quality to larger brands at significantly better prices. Any time I am in the area Empire is my preferred place for anything vape related.

I used to go to empire once a week and haven’t been for about a year... I just went last week again and now I remember why I stayed away so long. It’s unfortunate, because I love the large selection they carry and their prices... but the majority of the staff is SO rude and disrespectful, and I won’t spend my money somewhere I get treated poorly. Once again, the same staff members treated me and my friends like garbage and now I know I won’t be back.

I’ve been here multiple times, this being the first shop I went to after turning 19. I don’t have a lot of experience towards mods, juice, and coils, and I first walked in asking for information on which is best and what they recommend. First few experiences - great! Friendly male staff that make you feel welcomed and happy, they also told me to bring my dog in and I have ever since. I have never had a problem up until I came in contact with a female worker of yours. She has long, dirty blonde hair, blue eyes, and looks about 40. Not sure what her name is, and I don’t care to learn it. A couple days ago my boyfriend and I came in looking for juice. I didn’t drive, so I left my ID at home, however multiple staff recognized me because of the dog I always have with me on each of my visits. My boyfriend wanted an opinion on juice, so I told him which one I liked best. Without my knowledge, as he approached the register, she asked for my ID as well because I had given my opinion on a certain flavor of juice. Not driving back to my house to get my ID for something I’m not paying for, I told her I didn’t have it. Not only did she continuously ask me to go home to get it, she made me feel like a minor trying to buy juice in a smoke shop illegally and blatantly made me feel stupid. I even got a couple comments from other customers as I walked out. Finally she told us she would “let it slide” and let my boyfriend buy HIS juice with HIS ID and HIS money.

Fast forward another week, I come back with a piece of paper with the name of a coil written on it in which my boyfriend had given to me so I didn’t forget. I had my dog with me as always, and upon entry I had an employee recognize me and want to pet my dog again. (If you read this, I’m sorry he’s a dick. He’s rude to everyone) I spoke to a nice man and told him that the paper was what I needed, after telling him my boyfriend had given it to me because I don’t know what the name of the coil was. He immediately called this same girl over to me again, and she then interrogated me. Asking me where I had gotten the paper, who I’d gotten it from, and that she couldn’t sell anything to me. It pissed me off pretty fast considering the other staff knew me, and I was simply asking for a coil that was written on a piece of paper. I told her it was for me, and my boyfriend. She asked why he couldn’t come, where he was, and why it was just me. To which is none of her business considering I had my ID and money to buy the $4 item. She went on to tell me that it was possible I could be buying something for a minor because of my specific word choice - to which I understood and rephrased by telling her it was for ME and OUR mod. She then cut me off and told me she was simply educating me on something I didn’t know. Which pissed me off even more and AGAIN made me feel stupid in front of all the guests.

I bought the stupid coil and left after thanking the male cashier who’d helped me. I love this shop because of the atmosphere and the staff. But after these occurances, you’ve lost 2 great customers who frequently buy our monthly supply of juice from you. Not only us, but we’ve spread the word and you will be losing quite a few more people whom shop at your store. I love the rest of your staff, but this girl is demeaning, rude, and blatantly bitchy. Get her out of her your store if you want good business, as we’re taking ours elsewhere.

These guys are awesome. They know their product, they have opinions on almost everything in the store, and they are more than happy to take a few minutes with their customers and get to know them as people. Fantastic shop.

I love empire and the staff are awesome. I brought my brother with me and he really liked the store and will now be going to empire for all his vaping needs. I really like the selection of juices as well as all the other products that empire has. Awesome vape shop 👍

Very helpful and friendly. I got a disposable vape and it was faulty went back in and they switched me out. This shop has definitely earned my respect and business.

-Wesley

Great place. Great staff that's very kind and knowledgeable. And some of the best prices around for mods, pods, pens, etc. Juice is a few dollars more than other places but that's ok.

By far the best place you can go if your in the area. They have an endless selection that have prices competitive with other companies. They also give gorilla bottles out with juice purchase. They know their target market you won't be disappointed.

This place would be 5 star if they weren’t always out of everything I use. Great people but it’s a coin toss on if they have what I’m looking for

I would like to thank the owner for his help and support with my own vape shop and to let you know Empire is wonderful. Thumbs up!