High Life Smoke Shop North Tryon

I just had a 1st & worse experience with them. I purchased 2 bang puff that was suppose to be 2000 puffs , took 4 puffs & it went out. All I wanted was a exchange , they wouldn’t do that‼️
The sales guy said they was good, but then the young lady said she would of never advised those 🤷🏽‍♀️

I walked in needing help. They rescued me and provided me steps chill..or a beginner hookah purchaser. I felt supported and they were beyond knowledgeable. I will purchase all future hookah needs from this spot right here! I love my hookah already. Great choice overall!!

This store’s selection is okay at best. Not much variety. I’m not sure if all of the employees are like this but the guy I talked to was very uneasy. At first, I only had a couple simple questions which seemed to be no problem. Upon asking about the prices of several different pieces he began to become noticeably irritated. I started to feel Iike I was asking him to do too much but then realized I work 60 hours a week and never bat an eye. This may be a personal perspective but I came to the conclusion that this location hires a bunch of lazy stoners who are only mildly knowledgeable of their limited inventory. Displeased and dissatisfied. If you are looking to find a GOOD piece don’t go to this shop. Nothing here but closed minded potheads who have poor social skills.

Bought a cbd disposable vape pen. Went home to try it and it didn’t work. Not a single puff. Called and asked to exchange and they said I should have tried it in the store.
They said I should have been told to do that by the employee who sold the vape to me. The employee did not. Now I can’t return or exchange because a mistake an employee made. Customers are being punished for employees carelessness. Do not shop here.

Alex is amazing even when it is busy! She helps me right away every time I go in and always knows her stuff (: She could run this store on her own

I bought some kratom that was stale and smelled like it had gone bad. I should have been suspicious because it was the only strain from that brand that was on sale. I tried to get a refund but the employees were less than helpful and told me they only give refunds if there is something wrong with a product. My fiance then spoke to Grace to try and fix the situation and she was extremely condescending and rude. I understand the policy on opened product, but if the product has gone bad and it is still on the shelf it shouldn't be sold in the first place. Grace refused to give us the contact information of the district manager. I would like the owners information because this is just unacceptable. I have never tried such bad stale kratom in my life. The right thing to do is give a refund.

I called to see if they had what I needed and they had it waiting for me once I arrived. In and out within 5 minutes. I love thos place and the people who work there even more!!! Customer service at it's finest!

Matt was super helpful as I was trying to sort through all the brands of all sorts of stuff that they have here. I ended up finding exactly what I needed and even got 10% off from my purchase. Highly recommend this place.

Went by today and mike helped us out. he was super helpful and nice !

stopped in 5 min before close, staff didn't mind at all, guy took his time showing me everything and answering all my questions. Got exactly what I was looking for. same professionalism I find in our shops in South Florida which I greatly appreciate.

Will definately be back next time I'm in town.