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Review of Tobacco & Vape

Tobacco & Vape: A One-Stop Shop for All Your Smoking Needs

If you're looking for a tobacco shop that has everything you need for smoking, look no further than Tobacco & Vape. Located in Cary, North Carolina, this shop offers a wide range of products for smokers, including cigarettes, cigars, pipes, hookahs, and vaping supplies.

Service Options

Whether you prefer in-store shopping or want your products delivered, Tobacco & Vape has got you covered. They offer in-store shopping for customers who want to browse their extensive selection of smoking products. For those who prefer to shop from the comfort of their own homes, delivery is also available.

Accessibility

Tobacco & Vape is committed to making their store accessible to everyone. They have a wheelchair accessible entrance and parking lot, making it easy for customers with mobility issues to enter and exit the store.

Planning

If you're in a hurry and need to make a quick visit to the store, Tobacco & Vape is the perfect place for you. They offer quick visits for customers who need to grab their smoking supplies and go.

Payments

Tobacco & Vape accepts a variety of payment options, including debit cards, credit cards, and NFC mobile payments. This makes it easy for customers to pay for their purchases in a way that is convenient for them.

Hours of Operation

Tobacco & Vape is open seven days a week, making it easy for customers to visit the store whenever they need to. They are open from 9:00 AM to 11:00 PM Monday through Friday, from 10:00 AM to 11:00 PM on Saturdays, and from 10:00 AM to 10:00 PM on Sundays.

Customer Reviews

While some customers have had negative experiences with the staff, many others have praised the friendly and knowledgeable employees. One customer raved about how the staff member she spoke with was caring and sweet, while another customer appreciated the staff member who helped him with all his questions.

Overall, Tobacco & Vape is a great place to shop for all your smoking needs. With a wide selection of products, convenient service options, and accessible hours of operation, this shop is sure to meet all your smoking needs.

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • In-store shopping

Tobacco & Vape Reviews - 72

4.1
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
NiqueSzn

NiqueSzn

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Friendly Staff Great Customer Service

this store is cool, everyone who works there is always so nice & sweet.. today i sat and spoke with the last that works there, shes a bit older & we had a genuine conversation. shes caring and so sweet! just like anyone.. if you come in there with off energy, sheโ€™s stoop down to your level. & you can only respect that! sheโ€™s the reason iโ€™m a returning customer .

Christopher Reives

Christopher Reives

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Great Customer Service Knowledgeable Staff

This store ALWAYS have what I need for me vape supplies and I always get greeted with a smile and a laugh!! Allison J. is forever smiling and laughing, making me feel right at home and have the knowledge for all my questions. She is amazing and this is the only store I get my items from. Thank you so much!!!

Casey Braun

Casey Braun

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Inconsistent Customer Service Reliable Products

Really depends who is working. The main guy is awesome, always helpful and friendly. The woman who works there, well it depends on the day if she is nice or rude as hell for no reason. Prices change if you go in the evening. Only reliable place to get these products, but customer service needs work

Anterious Williams

Anterious Williams

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Poor Customer Service Unprofessional Behavior Bad Location

Worse tobacco shop in the area, Iโ€™ve been to this location multiple times trying to give them the benefit of the doubt, but itโ€™s no use Iโ€™ve came multiple times to see a sign that says โ€œ be back in 5 minsโ€ I thought maybe their busy so I decided to wait ended up leaving after 30 mins. This has happened multiple times. The last time I came I was told I couldnโ€™t enter the store until the worker finished her cigarette as Iโ€™m waiting I notice she lets a different customer inside while she is outside smoking but she told me I couldnโ€™t go In until she was in there, mind you Iโ€™ve been here before and showed her my id on multiple occasions, and sometimes she didnโ€™t even ask me I told her I had taken a photo of my id and could I use that since I didnโ€™t have my hard copy of it on me she refused even though Iโ€™ve showed her my id multiple times even when she didnt ask but since I was interrupting her cigarette she told me she wouldnโ€™t be able to sell to me, this isnโ€™t my first incident with her she is extremely moody lazy and shouldnโ€™t be working customer service

David Shields

David Shields

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Poor Customer Service

I have used this facility every 8 to 10 days buying cartons each time since it opened and was always happy with the service, until now! The lady who I now see is just rude and should not be customer facing employee. My last visit this week will be my last

Don Francis

Don Francis

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Great Customer Service Knowledgeable Staff

Customer service is always great with this lady,she is very knowledgeable of everything there, love that lady, she always makes my day and my shopping experience great.

karina garcia

karina garcia

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Rude Cashier Poor Customer Service

Cashier was rude. Went in to browse their disposables and upon entering the girl greeted and asked if she could help, let her know I was just looking but thanks and she proceeds to rudely say โ€œwell I guess Iโ€™ll just stand hereโ€ after rolling her eyes. No need for the comment if I need help Iโ€™ll ask. Wonโ€™t be visiting again.

Tracy J

Tracy J

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Terrible Customer Service Defective Product Inconvenient Exchange Process Poor Customer Experience

Terrible customer service. I have been a frequent shopper since moving to Cary a couple of years ago and the customer service has gotten terrible. Last week I purchased 5 vapes and yesterday when I opened one of them, vape juice was everywhere. I took it back to the store to simply exchange it and was told I had to come back when the guy was at work on Monday that sold me all my vapes...What in the world. I told him I will be out of town for school until Thursday and he was like oh well.....Clearly he saw the exact same product I was pointing to and I just wanted to exchange it. I spend $$$ at this store and shouldn't have to get the run around to get a working product. RIDICULOUS!!!!!!!!!!!!!!!!!

Jon Jackson

Jon Jackson

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Iffy Service Night Clerk Bad Attitude

Great selection, iffy service. The night clerk kills vibes regularly. He does not know about all products nor pretends to care about customers needs or questions. Seems like he just shows up to collect a check and does not respresent the owner well. If you are reading this, find a new job or a new reason to smile. People come to you for relief, not bad energy.

Ameen Kattan

Ameen Kattan

๐Ÿ‘ ๐Ÿ‘Ž ๐Ÿ˜
Great Collection Friendly Staff Comfortable Shopping Experience Go-To Store

It has the best collection for anything that relates to smoking. I bought a Vape from them and the staff were very friendly and helpful. I did not feel pressured into buying anything. They went out of their way to make me feel comfortable. They are now my go to store for buying Hookah and Vape equipment.

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Tobacco & Vape Hours

  • Monday 9 AM to 11 PM
  • Tuesday 9 AM to 11 PM
  • Wednesday 9 AM to 11 PM
  • Thursday 9 AM to 11 PM
  • Friday 9 AM to 11 PM
  • Saturday 10 AM to 11 PM
  • Sunday 10 AM to 10 PM