Search

Review of Emerald City Smoke Shop

Emerald City Smoke Shop: A One-Stop Shop for All Your Smoking Needs

Emerald City Smoke Shop is a local tobacco shop located in Rochester, New York. The shop offers a wide range of smoking products and accessories, including cigars, cigarettes, pipes, hookahs, vaporizers, and more. Whether you are a seasoned smoker or just starting out, you are sure to find something that suits your taste and preference at Emerald City Smoke Shop.

Products and Services

Emerald City Smoke Shop offers a diverse range of smoking products and accessories. The shop has a large selection of cigars, including premium brands such as Arturo Fuente, Padron, and Rocky Patel. The shop also carries a variety of cigarettes, including popular brands such as Marlboro and Camel. In addition, the shop offers a wide range of smoking accessories, such as pipes, hookahs, vaporizers, grinders, and rolling papers.

The shop provides several service options, including curbside pickup, in-store pickup, and in-store shopping. The shop is wheelchair accessible, with a wheelchair accessible entrance and parking lot. The shop is also LGBTQ+ friendly, making it a welcoming space for all customers.

Customer Reviews

While some customers have had negative experiences with the staff, many others have praised the shop for its excellent customer service and knowledgeable staff. One customer wrote, "The guys behind the counter knew exactly what they were talking about and what to recommend. Beautiful displays in the interior too, way nicer than any other smoke shop you'll find in Rochester."

Another customer praised the shop for its discounts on cash purchases, writing, "5 stars for the fact you do discounts with cash purchases AS ALL BUSINESSES SHOULD. Great products as well, great layout instead, warm welcome by two respectful men."

Hours and Location

Emerald City Smoke Shop is open seven days a week, with hours ranging from 10:00 am to 9:00 pm on weekdays and Saturdays, and 10:00 am to 6:00 pm on Sundays. The shop is located at 3187 Chili Ave, Rochester, NY 14624, making it easily accessible for customers in the area.

Conclusion

Emerald City Smoke Shop is a great place to find all your smoking needs. With a wide range of products and accessories, excellent customer service, and convenient service options, the shop is a one-stop-shop for all your smoking needs. While some customers have had negative experiences with the staff, many others have praised the shop for its knowledgeable staff and excellent customer service. If you are in the Rochester area and looking for a high-quality tobacco shop, be sure to check out Emerald City Smoke Shop.

From the business

"Rochester's Newest Smoke Shop For All of Your Vape, Cigar, and Tobacco Needs!"

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Curbside pickup
  • In-store pickup
  • In-store shopping

Emerald City Smoke Shop Reviews - 33

4.4
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
DAVE R

DAVE R

👍 👎 😐
Unwelcoming Staff Poor Customer Service Lack of Personality

Went in for the first time and did not at all feel welcomed. Zero personality from the individual behind the counter. Great location to me, but i don't think ill go back. Having someone that helps you have at least half a personality goes a long way, and that didnt happen. Good news is there are plenty of places to go, they are just not as close.

Tyler McCormick

Tyler McCormick

👍 👎 😐
Discounts Great Products Great Layout Respectful Staff Good Energy Safe Area

5 stars for the fact you do discounts with cash purchases AS ALL BUSINESSES SHOULD. Great products as well, great layout instead, warm welcome by two respectful men. good energy. felt like a safe area

MaryKay Viscardi

Great staff!! Always friendly! And I love the Malibu!! Thank you! Be back soon!

Chuck Hamilton

Chuck Hamilton

👍 👎 😐
Poor Customer Service

Wish I would have read the reviews prior to my visit. Three men behind the counter looked at me like I was talking a different language. Never again.

Laurie- Jo Houck

They are out of everything. Hopefully next week they say. Then I will be back cause the owners and workers are great!

Iggy del monte

Iggy del monte

👍 👎 😐
Fantastic Shop Wonderful Staff Incredible Selection Knowledgeable Staff Beautiful Displays

Fantastic shop, wonderful staff incredible selection. Just stopped in earlier today looking for Delta 8, guys behind the counter knew exactly what they were talking about and what to recommend. Beautiful displays in the interior too, way nicer than any other smoke shop you'll find in Rochester. Can't wait to go back.

Sarah Stagnitto

Sarah Stagnitto

👍 👎 😐
Awesome Helpful Staff Wide Variety of Items

Awesome local shop! I went in looking for a wide variety of items, and they had them all! The guys were super helpful, knowledgeable and friendly too!! I won't go anywhere else from now on 😃

Suck-it Biotch

Seems good idk for sure. But they need a website

D W

D W

👍 👎 😐
Great Customer Service Knowledgeable Staff

Absolutely love this place. I go there often. The guys in there are great! They are so nice and have so much knowledge of the industry. Love love love! Please never leave! 🤣

David Macartney

David Macartney

👍 👎 😐
professional customer friendly knowledgeable excellent service

Very professional,customer friendly,and very knowledgeable. Me and my wife are going to quit smoking,he helped us find the right product to aid us in quitting.Thank you for a excellent service.

Add Review

Cleanliness
Comfort
Staff
Facilities
Your Score
Click here or drop files to upload

Emerald City Smoke Shop Hours

  • Monday 10 AM to 7 PM
  • Tuesday 10 AM to 7 PM
  • Wednesday 10 AM to 7 PM
  • Thursday 10 AM to 9 PM
  • Friday 10 AM to 9 PM
  • Saturday 10 AM to 9 PM
  • Sunday 10 AM to 6 PM