HIGH ROLLERS CIGAR

On Wednesday (11/15/17) I went to this smoke shop for the first time, purchased Copenhagen Wintergreen Pouches for $6.34 - expensive. On Sunday (11/19/17) I went back to purchase another- convenience. There was a different man, both times, working the register, they looked like father and son but I could be wrong; definitely same ethnicity. I went in with my Mom's service dog both times but this time, unexpectedly, there was a huge dark brindle mix- German Shepherd behind the counter that immediately wanted to attack my dog. The cashier quickly addressed the situation with our dogs, thankfully. When I came in there was a blonde female customer in the midst of learning how to use whatever she just purchased and knowing whatever he was doing with her would take some time, he asked her if she minded if he helped me. I tell him I want the Copenhagen Wintergreen Pouches. He asks, "Anything else?" I say, "No thank you." He asks, "one or two?" I tell him, "one please" and he says, "$11.98". Surprised, I tell him I only wanted one. He says, "Right, $11.98" I tell him I was just in there 4-5 days earlier and the price, while expensive, wasn't even close to his price. The whole time I'm talking, he's shaking his head back n' forth with a scrunched up face that screamed "bulls**t." I don't know about you but when I'm being called a liar, it instantly pisses me off and I have to control myself from becoming loud and physically erratic [IE: waving hands, pacing, etc.] I barely finish, finding it hard to concentrate while he's making faces and vigorously shaking his head, before he blatantly calls me a liar and tells me that I wasn't there on Wednesday and there was no way, even if I had been there, that I purchased the chew for less. I told him, fuming, "Yes I was. You weren't here and if you were, you were in the back. There was a man, roughly 30, that helped me and he charged me $6.34." He refused to listen to me, he continued to call me a liar and when I took out my receipt to show him, he tried snatching it from my hands. When I pulled the receipt away, he stopped talking to me all together and tried helping the elderly man standing behind me. If I were you, I'd go somewhere else! They have no set prices, they mark it as they see fit and the more money you look like you have - the more you'll pay. They'll deny you've ever been a customer even if you can prove you were and they'll try to physically steal what's yours when you can prove you're right. The "convenience" mark up isn't within NV Law Ordinance. They came to America and feel it's okay to gouge as they see fit. Do NOT support them, they won't support you.

If I could give this shop 0 stars I would. This business (if I can call even call it that) is one of the most illegitimate and unprofessional organizations I have ever dealt with. If you are reading this, DO NOT GO there unless you want to be ripped off or deal with extreme frustration. I am in the process of reporting the business to the Better Business Bureau.

To make a long story short, I purchased a product there that was sold to me at a 125% premium. They charged more than twice the retail price and acted like they were giving me a good deal. So if you buy anything from there, chances are you will be overpaying. I implore you to check out other more legitimate shops around the area before they rip you off at High Rollers Smoke Shop.

Furthermore, the product that I bought didn't even work (OVERPRICED + DEFECTIVE = DISASTER). I should have realized that they were selling me crap when the box was unsealed. I contacted the manufacturer of the product and they told me that the box should have been sealed. So this company apparently takes products our of their original packaging than tries to sell them. When I found out that the product didn't work, compounded with the fact that I had paid more than twice the retail price for it, I attempted to return it. The guy working the register was very rude, and kept insisting that the product worked. I told him to try it himself, but he refused. How in the world can you claim a product works, then refuse to even try it and verify this claim? It makes no sense but this is what happened. He wouldn't even give me an even exchange, which is essentially an admission of guilt that he sold me a defective product. I didn't have time to argue with him because I had to catch a flight. I told him I was not going to let this go until I got my money back and he laughed at me nonchalantly.

I went home and called the store again, asking to speak to a manager. I figured that any legitimate manager and/or owner would not let such horrible business practices carry on, considering that they could result in unfavorable legal ramifications. Unfortunately, the same guy who sold me the product picked up and paraded himself as the manager. He then hung up on me. As you are reading this, I want you to think of all the businesses that you have made transactions with. Have any sold you defective products at more than twice the cost, refused to let you return or exchange them with no explanation, refused to even attempt to verify whether or not they're defective, and then hung up on you when you tried to speak to a manager?

I like this smoke shop! Good, polite customer service on every visit. It's my new neighborhood smoke shop!
The prices are not outrageously high as are the other businesses in the area.
Thank you, High Roller Cigar Shop...!!

The guy who works here is extremely helpful and informative. Very customer service oriented and always has a positive attitude. After my first visit, I knew I'd be a repeat customer. And have been for going on 2 years.v

Great Smoke shop worth going to. This is the place that has EVERYTHING you can name. Prices are good and you get good service. I usually do not write reviews to often but this is a must

Standard smoke shop, good service, over all satisfactory.

My first time here and all the products look durable and worth the prices. Vick is a wonderful man and i will be buying all my future supplies here!!

Im sorry maybe it deserves more stars ...because im new to the area ....Florida prices area alot better ...great customer service made me pull the trigger and more than likely i will return

Completely overpriced even when shown the MSRP from the Manufacturer, they stil want to charge locals more then 2 times the retail price!!! Dont ever shop!!!

Extremely overpriced cigars. Charging $17.99 for an Acid 1400cc that everyone else sells for $11.99. Would not budge so I did not buy.