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Smokers Heaven | North Kansas City | Tobacco | Smoke | Vape
Review of Smokers Heaven | North Kansas City | Tobacco | Smoke | Vape
Smokers Heaven: A One-Stop Shop for All Your Smoking Needs
Smokers Heaven is a local tobacco shop, convenience store, herb shop, hookah store, and vaporizer store located in North Kansas City. The store is open seven days a week from 9:00 AM to 9:00 PM, making it convenient for customers to stop by at any time of the day. The store offers a variety of products and services to cater to the needs of smokers, including curbside pickup, in-store pickup, and in-store shopping. The store is wheelchair accessible, with a wheelchair accessible entrance and parking lot, making it easy for customers with disabilities to access the store.
The store has a wide range of products, including cigarettes, cigars, tobacco, e-cigarettes, vaporizers, hookahs, and smoking accessories. The store also offers a variety of herbs, including kratom, kava, and CBD products. The store has a knowledgeable and friendly staff who are always ready to help customers find the products they need. Customers can also get recommendations from the staff on the best products to suit their needs.
Smokers Heaven is LGBTQ+ friendly, making it a safe and welcoming space for all customers. The store is also known for its quick visit service, which allows customers to get in and out of the store quickly. The store accepts debit cards, credit cards, and NFC mobile payments, making it easy for customers to pay for their purchases.
While the store has received some negative reviews from customers who had issues with faulty products and poor customer service, the majority of customers have had positive experiences at the store. Many customers have praised the store's excellent prices and the helpfulness of the staff. Customers have also appreciated the store's wide selection of products and the convenience of its location.
If you're looking for a one-stop shop for all your smoking needs, Smokers Heaven is the place to go. With its wide range of products, knowledgeable staff, and convenient location, the store is a must-visit for smokers in North Kansas City.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Curbside pickup
- In-store pickup
- In-store shopping
Lindsay
Don't buy their products. They don't guarantee them. I bought a disposable that won't charge. Is almost full of juice and I've only had it for a week. So because the product is faulty I should atleast get an exchange. It's not like I used the whole thing and am returning it. I deserve to be able to use what product I paid for. If I can't even use it why should I have even bought it?
James Snowberry
Should be zero stars. Bought a glass piece, brought it home washed it, was dirty as heck. To find out when blowing the glass they made a hole in it. Took it back for an exchange, and was told to F Off. So I stated I should throw it on the store floor. Saled assistant stated to return Thursday to ask manager ? It's a factory error replace it or refund it. What a joke. Funny how they only reply to positive reviews, abd won't even try to fix the issues brought up. Useless, wasted 2 hours.
Moose
There's 3 people I've seen in there working that go above and beyond. Lisa and Brian and a younger blonde girl they're all sweet and funny people who give great recommendations every time. I'm a huge strawberry banana flavored person with disposables and they've given good ideas to try I've loved. I will stop in randomly to just say hello as well. Y'all are doing great
AriEs Meeks
The prices are excellent here and the staff is even better... always friendly and helpful. It's a great shop in a convenient location. This shop has a great selection of cigarettes. And again- the people running the place are fantastic!
Amber Johnson
Me and Colleague came here from out of state on a business trip. We purchased two items that the workers were pushing to sale due to a promotion. The two workers in the store insisted that we test items out in the store to make sure they were working. Shortly after leaving, 30 minutes later after ubering back to our hotel. BOTH items stopped working. We called the store and explained, they insisted we come back to the store so that they can give us an exchange. It was a huge inconvenience to take the distance back to the store especially being there on a business trip. Once we arrived, we were not greeted. We were then treated very rudely by the female working in the store, we explained to her that we just spoke with a male over the phone and he asked if we can come back to the store for an exchange. The female worker aggressively started yelling that she is βthe wrong one to talk toβ, and any concern we have is out of her hands. We then waited patiently for the guy we spoke with over the phone, he proceeded to tell us he doesnβt do refunds or exchanges although he told us to come back to the store for an exchange. The female worker was visibly upset that we were pleading for a exchange after being not only inconvenienced but told to come back to store for an exchange. She also kept making rude comments stating that she would never give us the number to the owner although we never requested that. After telling us our concerns are out of her hands, her taunting tactic/ rude side comments continued. We were also falsely accused of possibly dismantling the item for a free item as they βhave seen people do itβ. We were never given an apology for the inconvenience. We were told over the phone that we would be granted a exchange, upon arriving the female worker TRIED to give us hell, incredibly unprofessional, immature, bad attitude to paying customers. We eventually were given a exchange after having to repurchase one of the items. DO NOT DO NOT DO NOT spend your money at this place or step foot into a establishment that attempts to treat their paying customers poorly.
Cherrelle Tredwell
I have not lived in KC long. My first visit to this place left me coming back more and more! Lisa and Brian have the best customer service and retention I have seen in any smoke shop. They are knowledge on the products, and treat everyone with the same respect.
Kyle Hopkins
The three people I've seen held the upmost respect, they also made sure that my items worked before walking put. I recommended this store to a few friends because of the employee to customer respect. All of my friends who go will continue to go as long as people like these three exist to serve their customers with quality and care in mind, yall are the best!
Brenda Baker
Lisa and Brian are amazing workers at this location they are very friendly, they help you pick out anything your looking for, they donβt let you leave without being happy with your purchase!!! Great customer service I recommend this locationβ¦..
Yasmin
If I could give a negative review I would, the staff is absolutely disrespectful. Products didnβt work, and we were gaslighted after we brought it to their attention. Customer service is non existent here, so please be careful buying anything from this establishment.
Christie Houser
Every time I come in this place I am acknowledged right away. They are always very helpful and show their appreciation for me buying here. Thank you for such great customer service in these difficult times for everybody!