AV Tobacco - Apple Valley

Big selection but the management change has degraded this place.

Always so helpful. Best place to go.

People who work there have little to no knowledge on anything other than the paraphernalia for smoking weed. No desire for helping us find a new e-cig setup or juice.

The selection of cigars is decent. Too bad the humidor sucks. Every stick I tested was hard as a rock.

Awful experience! These ppl are scam artists and sell cheap products!

Owner is terrible, refused to even look for a popular brand vape part. Will gladly take my business elsewhere.

Great selection usually good employees. Purchased some items from my usual employee and had a pleasant talk with him. Asked if I could take a few pictures he didn't mind. Than this scrawny looking employee who either was drugged up it something walked it and said no pictures that he had told me before. Lol you are crazy. Trying to get nice pictures for the public had him all mad at me. Whatever. They need to get rid of that dude. He's really the bad Apple at that store. I've been to other locations owned by the same company and they are polite. Next time I might not be so polite

My personal favorite

They have everything I need in there turn my life gets me something different world runs a little better

I went in to get a new mod because the battery on my current mod stopped functioning. I have been going here for three years and spend on average $200/month at this store. I have had negative experiences, mostly being ignored by staff when there is virtually no one else in the store, but nothing like today. I was treated by the four employees there like I was some sort of burden or inconvenience... I was first told I need to promise to by a mod kit before I was allowed to use the bathroom, when I asked about the return policy (There is none) my surprised reaction was met with hostility and I was told we can open it and make sure it's working before I leave the store.... fine... when I asked about the hand written sign saying "Vape Mods 20% off" I was told in a very sketchy round about manner that it only applied to certain varieties which the mod they chose for me was not included.... then I asked about the 2 for 30 deal they have for endless fog vape juice and if the 20% was relevant and was told it applied to the juice "and that was fine".... a separate employee handled the actual end transaction, when I informed him that I was told by the first employee that we could open the product to ensure it functioned he suddenly got very loud and self righteous and told me they can't honor what the other employee told me and put my purchase behind the counter telling me "I either want it or don't" ... suffice it to say this left me mortified and I told him I did not understand the reaction and pointed out that I had not once raised my voice nor had I become combative. He had the audacity to walk away from the transaction at this point, telling me he would "rather go help a different customer"

The employee that stepped in to finish the transaction then insulted my intelligence by telling me the other guy was new and it was his "Second day" and was misinformed about the pricing and discounting (After all was said and done they did open it to ensure functionality after it was purchased and then refused to apply the discount for the e-juice)... even though the emotionally unstable individual that stormed off has been there on and off every time I have frequented this store for the last several years and was even the exact individual that sold me my original kit back in 2017....... I told friends and others about my experience and wasn't surprised to learn that they too have had negative experiences here, mostly being ignored, misquoted pricing, complete product ignorance or defective devices that stopped functioning just days after purchase.
Neither myself nor any one in my circle will be visiting this vape shop again which we all figured together is about $1500/month in business for these guys. They obviously don't value the regular customers that keep their doors open. If your nearby and need a quick pack of cigs or a bottle
of substandard e-juice at slightly higher prices than nearby establishments then this is the place for you, but I wouldn't go here if your looking for hardware or glass, you will be given the run around and have a retail experience that will leave you feeling swindled and underappreciated, in addition to this, the staff is incompetent and unprofessional. Though the location is less convenient, I will be going to Hideaway for my future needs.