The Empire Smoke & Vape Shop
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Review of The Empire Smoke & Vape Shop
The Empire Smoke & Vape Shop: Your One-Stop Shop for All Your Smoking Needs
If you're looking for a smoke shop that has everything you need, then The Empire Smoke & Vape Shop is the place to be. Located in Petaluma, California, this shop has a wide range of smoking products and accessories that cater to all your smoking needs.
Product Selection
From vape pens and e-cigarettes to hookahs and glass pipes, The Empire Smoke & Vape Shop has it all. They have a vast selection of smoking products and accessories that cater to all types of smokers, whether you're a beginner or an experienced smoker.
The shop is well-organized, and the products are displayed neatly, making it easy for you to find what you're looking for. They have a wide range of e-liquids, including premium and house blends, with varying nicotine levels and flavors.
Customer Service
The staff at The Empire Smoke & Vape Shop is friendly, knowledgeable, and always ready to help. They greet you with a smile and are happy to answer any questions you may have about their products. They take the time to understand your needs and recommend products that suit your preferences.
Accessibility and Payment Options
The Empire Smoke & Vape Shop is wheelchair-accessible, with a wheelchair-accessible entrance and parking lot. They accept debit cards, credit cards, and NFC mobile payments, making it easy for you to pay for your purchases.
Service Options
The Empire Smoke & Vape Shop offers in-store shopping, and you can also plan a quick visit if you're in a hurry. However, they don't offer delivery services at the moment.
Hours of Operation
The shop is open seven days a week, from 10:00 am to 10:00 pm from Monday to Sunday, except on Fridays and Saturdays when they close at 11:00 pm.
Customer Reviews
The Empire Smoke & Vape Shop has received positive reviews from its customers. Customers appreciate the vast selection of products, the knowledgeable staff, and the excellent customer service. Some customers have mentioned that the prices are a bit high, but they are willing to pay for the convenience of walking out with their purchases the same day.
If you're looking for a smoke shop that has everything you need, then The Empire Smoke & Vape Shop is the place to be. With its vast selection of products, knowledgeable staff, and excellent customer service, you're sure to find what you're looking for.
From the business
"Retail Store"
Amenities
- Wheelchair-accessible entrance
- Wheelchair-accessible parking lot
- In-store shopping
Matthew Etcheverry
Expensive, dishonest and short sighted
100 for the exact same product and size that I get from volcano smoke shop for 60.
Nice looking shop but that's all. Owner was very critical of our other local shops, saying that they sold inferior low quality fake juice.
When he told me what my total was I said do I get a discount for spending so much?
His reply was, "that's not much". I spent 145.00 dollarsI it's a whole lot to me!!!
No humility no class & NOT RECOMMENDED
Anna Asfour
MY NEW SPOT! Went in with literally one question. The guy behind the counter knew everything about it. He even showed some new products that were even better than what I wanted. The amount of colors and options they have will blow your mind. Honestly was the largest selection of glass I’ve ever seen. Put all that aside I’d go back just for the customer service. You don’t see people that’s work like that anymore. Thank you Kamel!
VEE
Love this place! Everyone is great and so welcoming. Great customer service. I walked in and already felt very welcomed from the beginning. There is great organization, I got in and out within a great amount of time. The staff here at super friendly and informative. Definitely will be returning.
Marissa Land
Whenever I run out of coils or vape juice I have to go to so many different places in order to find the different parts I need. On top of that when I want to get a disposable I’m always over paying and not all places have it. They have a whole wall of disposables. Kamel even discounted it for me because of the quantity I bought. He was so nice and honestly coming from a server he had the best customer service. Thank you.
Lorraine “Lori” Medinas-Graham
Staff is friendly and knowledgeable and always willing to help 😊 They went out of their way to find and order my favorite Nic Salt...these guys are the BEST VAPE SHOP in Sonoma County...they have pretty much everything you will ever need or want...and if they don't...they will do everything they can to get it for you!!! AND....They are open later than ANY other shop in the surrounding area!!! If you haven't checked this place out....you should.... otherwise you are missing out on an AMAZING local shop!!! They have GREAT prices...They accept Google Pay and they responded instantly to the chat message I sent....
AND...SATURDAYS they are open until midnight!!!
10 STARS **********
A+++++ 😊👍🏻💯
Jazmyn Brandon
Phenomenal customer service! My roommate talked with Kamel, he was really helpful and accommodating. He assisted with recommendations and even helped with deciding the best delivery option. Many mahalos to Empire Smoke and Vape😁 Kamel, thank you for your service🤙🏽
Tamara Aljada
I absolutely love this place from top to bottom. Everything is very organized and clean and customer service is amazing. As soon as I walked in I felt welcomed and was able to get the help I need in a timely manner. This is definitely my new favorite spot I don’t see myself going anywhere else! 100% recommended
StrongBad Trex
This place is awesome beem going there since they opened. The guy in there is very informative and makes sure your product works and has nothing wrong with it before even letting you walk out of his store with it. Hands down my go to store for all my smoking needs.
Rosh S
Excellent customer service, great selection, and great prices! This is the best smoke shop in Petaluma, no doubt! Staff is very friendly and highly knowledgeable.
Cabbage Patch Kid
Amazing products and warranty on batteries. Kamel was very knowledgeable and friendly. I appreciate his patience. will go back specifically for the great customer service.