Review of Royal Tobacco & Vape Outlet
Royal Tobacco & Vape Outlet:
Located in Birmingham, Alabama, Royal Tobacco & Vape Outlet is a one-stop-shop for all your smoking needs. The store offers a wide range of products including tobacco, cigars, hookahs, vaporizers, and more. The store is open seven days a week and offers a variety of service options including in-store shopping and quick visits.
The store is wheelchair accessible with a wheelchair accessible entrance and parking lot. The staff is knowledgeable and always ready to assist customers in finding the right product for their needs. The store accepts various payment options including debit cards, credit cards, and NFC mobile payments.
Customers have praised the store for its friendly staff, reasonable prices, and wide selection of products. However, some customers have reported negative experiences with the staff, citing unprofessional behavior and poor customer service.
One customer reported being told to leave the store by an employee who seemed to be under the influence of something. Another customer reported a negative experience with a female employee who was snappy and emotional during their visit. However, other customers have praised the staff for their helpfulness and knowledge of products.
Overall, Royal Tobacco & Vape Outlet is a great option for anyone looking for a wide selection of smoking products. The store's knowledgeable staff and reasonable prices make it a popular choice among locals. However, customers should be aware of the potential for negative experiences with some staff members.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- In-store shopping
Royal Tobacco & Vape Outlet Reviews - 160
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Glenn Galimore
Ever time i go there he in the rest room one time i wait gor 30 min other time he was at the CounterYou mean lunch and that took him 1hr At one time I calledThe Homewood locationBecause that time I waited outside for 30 minutes And when he unlock the door and I came in he seem like he was mad he asked me did I call the Homewood location on him I felt really uncomfortable I would never go there again
Kassie C
Just visiting town. Needed a coil for my Smok, so I stopped in. I have never seen a store with such variety of my favorite juices! Friendly staff and super chill. Thanks guys. Better than Kentucky prices! Roll Tide! (Is that okay to say in this area?) Don't know sports turf.
Alex Rice
The owner is always nice and chill. Employees are always nice and friendly, and their prices are better than everywhere else in town. My favorite place.
Preston Cross
BEWARE. This store sells cheap products, including broken and defected glass products.
I bought a gift recently for someone, which was a glass pipe. After attempting to first use this glass piece, we noticed a water leak coming from one of the joints/bonds where other glass is heated, melted and bonded to another piece. This defect wasn't caused by any drop or hit, it is simply how it came from the store.
You would think the store would swap it out for another one, but they just said 'I'm sorry. I explained that this was a defected product and that they sold me a product that doesn't work.... They said, 'I'm sorry the best I can do is offer you another one at a discounted price'......
Why would I buy another product if the first one didn't work?? I am blown away at how horrible this business practices customer service. I am honestly considering taking them to small claims court just so they can learn that you can't sell defected products to people.
Patrile Stallworth
This place was great! I had an awesome experience and Angel was the best. He was nice and polite, patient and not pushy. They currently have a special going on with their e-juice that is buy one get one half off. Again, great experience and would definitely return and recommend to others.
EA
I literally spend money in there every day but yesterday we bought a bottle of ZaZa Red and it was missing a few. This has never happened before but the bottles aren't cheap. I have been trying to reach the owner all day and haven't had any luck so far. For someone who buys all their mods, coils, juices and more at Royal I am hoping the owner will make this right.
Tony D
Royal Tobacco & Vape is the place to go in Hoover for vape, glass, tobacco. Love the Hookah bar and prices are spot on. Have never over paid for anything here even after checking online prices. Angel is very knowledgeable about the products and willing to help answer any questions you may have. Highly recommend.
Brandon Hunter
Went in for a coil.. they didn't have any in stock so they opened one and sold it to me.. that's not why I give a bad review it as the fact they kept speaking there language then look at me nd say something else then look at each other then back at me someone came out the back room looking at me as well speaking there language looks back at me then laugh.. that made for feel as if they were talking about me. I'll never go back there very uncomfortable experience!!
IAmEMBRACA
If customer service is your thing, then go here!
Marie Hayes
I just have to say, this is probably the best vape shop I have ever been to. Angel was very helpful, informative, and friendly. I highly recommend this place b/c even if you go in not knowing much you will still be given the most honest and accurate information. Angel is THE BEST!!!!