Review of Green Gorilla Smoke & Vape Shop
Green Gorilla Smoke & Vape Shop: Your One-Stop-Shop for All Your Smoking and Vaping Needs
Green Gorilla Smoke & Vape Shop is a tobacco and vaporizer store located in Lubbock, Texas. The store is open seven days a week from 8:00 AM to 11:00 PM, making it easy for customers to visit at their convenience. The store offers a wide range of products and services, including in-store shopping, in-store pickup, and same-day delivery.
Products and Services
The store offers a wide range of smoking and vaping products, including tobacco, e-cigarettes, vaporizers, and accessories. Customers can find everything they need to enjoy their smoking or vaping experience, including a variety of flavors and strengths. The store also offers a rewards system, which allows customers to earn points for every purchase they make. These points can be redeemed for discounts on future purchases.
Accessibility
The store is wheelchair accessible, with a wheelchair accessible entrance and parking lot. This makes it easy for customers with disabilities to visit the store and shop for their smoking and vaping needs.
Quick Visit
The store is designed for quick visits, making it easy for customers to get in and out quickly. This is ideal for customers who are in a hurry or who don't want to spend a lot of time browsing.
Payments
The store accepts debit cards and NFC mobile payments, making it easy for customers to pay for their purchases. This is ideal for customers who prefer to use electronic payment methods.
Customer Reviews
The store has received mixed reviews from customers. While some customers have had positive experiences with the store, others have had negative experiences. Some customers have reported issues with the quality of the products they purchased, while others have reported issues with customer service. However, many customers have praised the store for its helpful and knowledgeable staff, great selection of products, and reasonable prices.
Conclusion
Overall, Green Gorilla Smoke & Vape Shop is a great place to shop for all your smoking and vaping needs. The store offers a wide range of products and services, including in-store shopping, in-store pickup, and same-day delivery. The store is also wheelchair accessible and designed for quick visits, making it easy for customers to get in and out quickly. While the store has received mixed reviews from customers, many customers have praised the store for its helpful and knowledgeable staff, great selection of products, and reasonable prices. If you're looking for a one-stop-shop for all your smoking and vaping needs, Green Gorilla Smoke & Vape Shop is definitely worth checking out.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- In-store pickup
- In-store shopping
- Same-day delivery
Green Gorilla Smoke & Vape Shop Reviews - 338
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Caitlin Joy
Came from Austin to visit my family and stopped in to pick up a new vape after mine got tossed accidentally. Didn't have to wait for help and got exactly what I needed in less than ten minutes.
Will come back if I am in town again.
Ray Saldana
They always are always helpful, answer all my questions and have a satisfied and returning customer.
Olivia Aguirre
(More added to the story)**
Out of the 100's of times my friends have been here, they recently decided to ID us. Some only had Tech ID's, some had driver's license, and I had no ID. So this female worker already with a horrible attitude tells me, "I'm going to have to ask you to leave."
Understandably, I left and sat in the car while my friends went in. I noticed a man with 2 kids under the age of 4, and they let them all in. How is an obvious 18 year old kicked out, but toddlers are let in?
Rude staff, and especially the female staff.
** So I figured I would never have to deal with this situation again until the lady who ID'ed us decided to go out of her way to contact and stalk me on Facebook. Not only is this extremely unprofessional, but very creepy. So here's a copy of her message:
Max Max:
Hey I just read your review on me and I want you to know none of what you said was true. I am a good person and I am just doing my job. I'm sorry I asked you to show proof of identification but hats the law. We have several employees and so you may be asked more than one to show an Id. I think that you you know it's the law to have proof of age to enter this type of establishment you would be prepared to show 0ne upon entering. I had to ask you twice if you had one. I wasn't rude I was just asking. You were just mad because you had to t leave the store. I was 8n no way rude to you. I don't think it was very nice that you posted the review you did. It you know me on a personal level you would know I'm not rude at all. I do work another job and deal with alot of tech sorority women and they love me and I'm them. Please think before you go arpund trying to ruin people's lives because they were doing their job and asked you to leave when in all reality if you had had an I'd all would have been fine. Your welcome back anytime and we'd love to have you at our shop I'm just doing what my boss and the law is asking of me. If you would like to speak with me about this feel free to send me a message back. There's no reason to be ugly. I just want you to understand where I'm coming from thank you
My response:
I was not mad that I had to leave the store, I understand the law. The point is that you kicked me out, but yet let in my friend who didn't have an ID on him. I don't know if you noticed him or not, but it wasn't fair. On top of that, two children under the age of at least 4 or 5 came in with their father. Not quite sure how that's even fair, but whatever. On top of this insanely unprofessional conversation, I am not a "tech sorority woman," so please don't get that mistaken.
I have no need to come back to your store as I do not vape, I only came with my friends. And quite frankly, this is EXTREMELY unprofessional. Guess what? Not everyone you work for is going to like you. This is reality and life. The fact that you went out of your way to find me and contact me not only is super creepy, but shows signs of insecurity. I don't care if my review offended you, a review is a review, positive or negative. I'm sorry that a few hundred words has affected you enough to stalk me and contact me, but please know for the sake of Green Gorilla, try not to act this unprofessional.
How this is okay, I will never know. But oh well, never going here again FOR SURE.
Jenny Long
These people suck... you get passed over multiple times because they are too busy talking about their personal life what they are gonna do tonight and so on.. then when they do get to you they give you the wrong thing/color of vape you want, so you go back the next day to return and they tell you no.. I asked the manager Braxton to have the owner Chandler call me so i can explain this was his employess fault, and i still havent heard back from the owner.. I DIDN'T WANT TO GIVE IT ANY STARS BUT YOU HAVE TO IN ORDER TO POST... TOTAL THUMBS DOWN
Response from the owner2 hours ago
I heard about your situation and we were more than willing to help. Unfortunately despite receiving the wrong color, you proceeded to use the device and then try to return it. Regardless of fault, once the item is used we can't take it back or exchange it because you don't like the color. Mistakes happen and I'm sorry we were unable to resolve the issue.
MY RESPONSE TO OWNERS REPLY BECAUSE APPARENTLY IF YOU HAVE A PROBLEM WITH THE BUSINESS THIS IS THE ONLY WAY YOU CAN COMMUNICATE WITH OWNER.. LIKE I SAID IN MY ORIGINAL REVIEW-- I HAVE NOT RECEIVED A PHONE CALL FROM OWNER:
NO YOU WERE NOT MORE THAN WILLING TO HELP, IF YOU WERE THEN YOUR SO CALLED STORE MANAGER DID NOT RELAY YOUR HELP TO ME (WHICH WOULD OF COURSE BE HIS FAULT) AND ITS NOT THAT I DO NOT LIKE THE COLOR ITS THE SIMPLE FACT THAT YOUR GIRL WAS TOO BUSY TALKING ABOUT GOING TO FAST EDDIES THAT NIGHT TO GET ME THE FREAKING COLOR I ASKED FOR... I AM A MECHANIC AND I DID NOT WANT WHITE BECAUSE OF THE OIL AND GREASE AND DIRT THAT I DEAL WITH ON A DAILY BASIS FROM VEHICLES. SO YES THIS IS BECAUSE OF FAULT.. YOUR GIRL... CUSTOMER SERVICE.....
Brett Hosey
Great customer service! They make a genuine effort to answer all your questions.
mack spain
Some of the best prices in town definitely the best employees in town they make you feel at home and they all followed covid-19 protocol
Bat Elfs
Edit: I went back to get a new vape thingy and the guy who helped me was amazing. Much better then the last time I went there.
Got what I needed there but the customer service is horrible.
Layla Seales
Tried to tell me I needed a new mod because my tank was lose. Staff didnt even take tank off and look. My husband took tank off, tightened 2 screws and put tank on and problem solved. Nice try on trying to make a fast buck!!
Michael Levis
Always a great experience. The staff here is very knowledgeable about the products that they sell. Also, the absolute best selection of premium juices in the Lubbock area.
Randall
Much like all vape shops in town, Green Gorilla tries to set a tone that vaping is for the elite. Thus, it's overpriced (not the highest in town) and be ready to be looked down upon if you aren't current with the new and latest vape intel, or if you're not vaping what the cool kids are vaping that day, you're in the wrong. They have a semi-large collection of mods, tanks, kits, and the like, but nothing crazy. Their juice is hit and miss. Overall, your best bet would be to order your stuff online where it's a whole lot cheaper and your less likely to be judged.