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Review of Cloud Heaven Smoke & Vape

Cloud Heaven Smoke & Vape is a tobacco shop located in Cary, North Carolina. The shop offers a variety of tobacco and vaping products, including e-juices, glass pipes, and CBD products.

The store is open seven days a week, with hours ranging from 9:00 AM to 11:00 PM on most days. The store is wheelchair accessible, with a wheelchair accessible entrance and parking lot.

Customers can choose to shop in-store or have their purchases delivered. The store accepts debit cards, credit cards, and NFC mobile payments.

While some customers have had positive experiences at Cloud Heaven Smoke & Vape, others have had negative experiences. Some customers have complained about the prices being higher than online prices, while others have had issues with rude employees.

One customer complained about being charged different prices for the same item on different visits. Another customer complained about a specific employee who was rude and made them feel rushed and uncomfortable.

However, other customers have had positive experiences with the store's employees. One customer praised an employee named Aladdin for being a smooth salesman who helped them find what they needed. Another customer praised a weekend employee for being sweet and helpful.

Overall, Cloud Heaven Smoke & Vape offers a variety of tobacco and vaping products and is open late for customers' convenience. However, some customers have had negative experiences with the store's prices and employees, while others have had positive experiences with specific employees.

From the business

"Premium cigar, cigarettes, tobacco, vape, hookah, Kratoms, CBD and much more."

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • In-store shopping

Cloud Heaven Smoke & Vape Reviews - 49

4
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Nihat Cubukcu

Nihat Cubukcu

👍 👎 😐
Rude Staff Poor Customer Service Lost Business

I used to visit this store almost bi-weekly and spend about $50 per visit. Two days ago, I again went there and got about $100 worth of cigars. But then I got into an argument with a newly hired person there and decided not to buy anything. I knew the previous guy who was working there and he was extremely nice guy. This new hire should not be working in any store. He is rude and unstable. I strongly suggest the owner to fire him immediately. Not just me the other customer there also left after me. He was about to buy an expensive zippo looking light. I don't think I can shop there anymore with that guy around.

Joshua Friese

Joshua Friese

👍 👎 😐
Fantastic establishment Incomparable selection Great customer service Quality and attention to detail

Fantastic establishment worthy of anyone's business.
Selection is incomparable as is the customer service provided by the employees. Walking in immediately gives you the sense of quality and attention to detail the manager and workers strive for.

DO NOT SHOP ANYWHERE ELSE.

Stephine brown

Stephine brown

👍 👎 😐
Unprofessional Poor Quality Used Product

Very unprofessional. They had a few glass pipes on sale so I asked to see three of them. As I picked up each one I realized each one had a crack in it, one was huge and ran the length of the pipe. I told the person assisting me but he didnt seem to care and offered me a discount. When I declined he retuned the cracked pipe to the display.

One of the glass pipes had clearly been used and poorly cleaned. You could see residue on the inside of the inner bowl and when I put it to the light you could see small amounts of residue throughout the pipe. Being this is a smoke shop they should have at least had enough sense to properly clean the pipes if they were going to try to resell a used pipe.

Chris Reives

Chris Reives

👍 👎 😐
Great selection Great prices Great staff Friendly Knowledgeable Recommended

Great selection, great prices, most importantly great staff!!! they are very friendly and knowledgeable with the selection of vape products. Any questions that I had were answered thoroughly and was given a great price on my favorite e-juice. I would recommend anyone in The vape community to come to this location. The best vape shop around!

Greg Drobny

Greg Drobny

👍 👎 😐
rip off expensive

I would avoid this place, its a rip off, go to Reedy Creek down the road, prices are 20 to 30% less. Flying monkey preroll is $14 here only $10 dollars there. I'll never go back here

J Moody

J Moody

👍 👎 😐
Poor Customer Service Overpriced

Used to be my go to spot but seeing how they don't ever restock juices I'm out!
Oh...and 3 separate times tried to sell me a $13.99 juice for 21+. Honestly used to love this place

LaTanya StClair

Great experience and well stocked!

Alexis medina

Alexis medina

👍 👎 😐
Great variety Great customer service Great prices

Love this tobacco shop, they always have what I need! Great variety, great customer service, and great prices! I never go anywhere else

Chris Smith

Chris Smith

👍 👎 😐
Money-saving Online shopping Efficient inventory management

I just saved 50% on my vaping expenses by switching to online vape shops :) and the online shops are actually capable of managing inventory prior to selling out its incredible! apparently that's just too complicated for the big brains at cloud heaven.

Eric sparks

Eric sparks

👍 👎 😐
Rude Unhelpful Disrespectful

The 1 star is purely for the one lady that works there. Rude, unhelpful and disrespectful. Everyone else is usually amazing.

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