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Review of Stratus Smoke & Vape

Stratus Smoke & Vape: A One-Stop Shop for All Your Smoking Needs

Stratus Smoke & Vape is a tobacco shop, cigar shop, hookah shop, and vaporizer shop located in Burlington, North Carolina. The shop offers a wide range of smoking products, including e-cigarettes, e-liquids, glass pipes, water pipes, hookahs, cigars, and tobacco products. The shop is open seven days a week, from 10:00 am to 10:00 pm, and offers quick visits for customers who are in a hurry.

The shop has a friendly and knowledgeable staff who are always willing to help customers find the products they need. The staff is patient, friendly, and consistent, and they make wonderful juice recommendations if you give them the flavors you like. They are also willing to help customers who are new to smoking and need guidance on which products to buy.

Stratus Smoke & Vape offers a variety of service options, including in-store shopping and quick visits. The shop is wheelchair accessible, with a wheelchair accessible entrance and parking lot. The shop accepts debit cards, credit cards, and NFC mobile payments, making it easy for customers to pay for their purchases.

The shop has a warm and inviting atmosphere, with a wide selection of smoking products displayed in well-lit display cases. The shop has a large selection of e-liquids, with many flavors to choose from. The shop also offers Delta products on its shelves.

While some customers have had issues with the friendliness and lack of knowledge of some employees, the majority of customers have had positive experiences at Stratus Smoke & Vape. Customers appreciate the wide selection of smoking products, the knowledgeable and friendly staff, and the reasonable prices.

If you are looking for a one-stop shop for all your smoking needs, Stratus Smoke & Vape is the place to go. With its wide selection of smoking products, knowledgeable and friendly staff, and reasonable prices, the shop is sure to meet all your smoking needs.

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • In-store shopping

Stratus Smoke & Vape Reviews - 106

4.3
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Amy Pearce-Hess

Amy Pearce-Hess

👍 👎 😐
Poor Customer Service No Curb Side Service

This is a good vape shop. Today I called to see if they offered curb side. I was told by the young man 'if someone wanted to do it they would but he did not want to'. I was unable to go in because I had a child wth me. After I explained that to the same young man he responded 'well come in with the kid but you can't leave it inthe car'. ....the entire reason I called to see if they did curbside. It would be a great service to provide the customers during daylight hours. A simple 'I'm sorry we do not provide that service' would have been sufficient. Perhaps I will go to the one with the drive thru from now on.

b elli

b elli

👍 👎 😐
Good Customer Service Product Quality Issue

Good dude working there i got a lemon disposable, pretty shifty brand but on sale, and it didn't work. Wouldn't vaporize or sumn. He let me swap it for another. yes it was lemon flavored.

TheAmericanDrwf Life

TheAmericanDrwf Life

👍 👎 😐
Great customer service Wide variety of e-juice Affordable prices

I've been in status smoke & vape countless times and never had bad service even the times I haven't bought anything. One time I bought a new RX300 that had a default button that was unknown until after purchase, when I brought it back to Stratus the manager was happy to help with an exchange. Plus they have great e-juice and a lot, too many good ones to choose sometimes. Great prices, 90ml for $20, super cheap. That's not all juices but all juices cheaper or same price as every other vape store I've been in.

Joe Jordan

Joe Jordan

👍 👎 😐
Good Customer Service Affordable Prices

These guys made me feel welcome. All i needed was a battery. Got 2 for the price I paid for 1 at another shop run by foreigners. This place has my buisness from now on. Made me feel at home an very courteous. Thanks you guys. I will be back.

Ryan Devendorf

Ryan Devendorf

👍 👎 😐
knowledgeable staff great customer service recommend to others

By far one of the best Vape Shops I have ever been to around the country. Very knowledgeable staff. It's nice to see how they make suggestions but never push items you may not want. I'll be suggesting this place to everyone in the area

Richie Richardson

Great help and friendly staff. I was greeted and treated as if we were all friends not just a customer .

Paul

Paul

👍 👎 😐
good prices nice selection great staff helpful friendly worth checking out

A nice shop with good prices and a nice selection of products. The staff is great, very helpful and friendly. If you have smoke or vape needs, Stratus Smoke & Vape is definitely worth the time to check out.

Acrwarguy

Acrwarguy

👍 👎 😐
knowledgeable staff highly recommend great prices answered questions

Very nice and knowledgeable staff, highly recommend anyone to try them out. great prices all around and they always have an answer for my questions about anything in the shop

Kelsie J (stkelsiej)

Kelsie J (stkelsiej)

👍 👎 😐
Poor Customer Service Overpriced

I've had better customer service. He stared at me the whole time I was there. Never offered suggestions. I asked to sample a flavor, he told me it would cost .25 I said ok. Then he stared at me some more. I only made a purchase because I needed something for a friend. After doing online research on the device, I discovered I paid a 70% mark up. Thanks, guys.
I gave it 3 stars because there are a lot of options for e-liquid. There are also a lot of water pipes and the like, not my thing, but they had a lot of it.

Amber Ostapiv

Amber Ostapiv

👍 👎 😐
Great Staff Friendly Polite Love Products New Mod Excited

Great staff, always friendly and polite. And we love the products. Just got a new mod and tank, can't wait for my husband to try it out!

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Stratus Smoke & Vape Hours

  • Monday 10 AM to 10 PM
  • Tuesday 10 AM to 10 PM
  • Wednesday 10 AM to 10 PM
  • Thursday 10 AM to 10 PM
  • Friday 10 AM to 10 PM
  • Saturday 10 AM to 10 PM
  • Sunday