uBlaze Vapor

Incredibly knowledgeable. I tend to always get the guy that is very flat & not friendly. Seems to get upset when I ask questions. I do love their rewards program . I've bought several devices that break quickly which is frustrating because they were recommended by the staff. So now I won't change devices, however it's been giving me trouble but they did explain the product has done some changes so try this. I come all the way from the Heights just to go to that store so when they recommend something that breaks within the first 30 days that is extremely frustrating. I have spoken to the manager about the young one that doesn't seem friendly. He has come across more friendly but still flat & again still a smidge grumpy when I have questions.

Best Vape Store Around!! I have literally never been in another shop because these guys are so awesome at what they do, Randy and his staff are knowledge and super friendly. The store is clean, always well stocked, and a great location on the West End. Highly recommend!!! ❤️

all of the staff is super nice and knows about the products (most of the time). prices are a disappointment. you can get the same product online for cheaper and that includes batteries with a kit. be careful if they offer you new brands or stuff on sale. chances are they wont get the atomizers or cartridges you need when you run out if they are trying to get rid of the product. they dont refund even under those circumstances. better off buying online.

The owner or manager is very knowledgeable and helpful. Prices are great. I like their rewards program. Only complaint I would have is it is hard to continually get the same juice that you like everytime. They seem to discontinue it. I have been lucky to get the ones I like on line but it is frustrating you can't buy locally when you originally bought it loacally.

Excellent customer service. However if you find something you like don't expect to be able to get it again. This store has a horrendous time keeping anything in stock. I loved space jam "astro" and first bought it here. After about 3 or 4 visits of none in stock I bought online. They constantly do not have the coils I need. I recently revisited the store to try something new, Cottontail cream. I was able to buy it twice, I've been back three times and they still do not have it. Please save your time and some money and just shop online, skip ublaze vapor.

Excellent experience. Been in twice and have been impressed by the customer service. Went to the Vape shop on 32nd and was incredibly disappointed. Didn't even acknowledge that we entered the store.

Anyhow, both times we visited uBlaze, the sales people immediately greeted us and recognized that someone had entered the store. Additionally, they are very knowledgeable and very willing to explain their products. No pushy sales, just the information on what they have available in a very professional, friendly manner. Customer for Life!!

When it comes to buying vapes and accessories they have the best prices in town. The staff is always friendly and willing to answer all my questions. I won't go anywhere else.

After years of being a loyal customer. I've finally hit the point where my visits will be less frequent. Only to buy e- juice, I've purchased my final mod from ublaze about a month ago. I was unable to use it 4 days after I purchased it. Cost me $83, I was finally able to make it back yesterday to show them the issues I was having with my mod. One guy did some tinkering with it. Did a temp fix up on it. Told me when I need to get my batteries back into the mod and to get them to stay I would have to loosen one bolt and tighten it back up. Well this morning my batteries popped back out, and I could not for the life of me get that bolt loose. So yet again im still out $83 for something I only had a total of 5 days of use with. Maybe a total of under 600 pulls from... so I'll be doing the more expensive shopping elsewhere. Be able to get all information about what im buying, get reviews of it before I buy it. I would have given a 5 star rating if they would have been more helpful on making my mod usable. But since they didn't, and I still plan on returning for their selection of juice, I am giving a 2 star rating.

I have been a loyal customer for 3 years. I've bought multiple units, gallons of juice, hundreds of atomizer etc. I has been quite happy with the Juul, also purchased through UBlaze, for over a year. Recently "they" decided that consumers could only purchase flavored pods online. Not wanting to go through that hassle I opted to try a few others devices such as the Infinex and the Kilo. Both of which I purchased at UBlaze. I found that the Kilo pods tend to leak so I always remove it from the device while charging. After less than a month my Kilo stopped working, wouldn't charge. I brought the unit with the receipt into UBlaze so I could get a replacement. The gentleman that was assisting me told me that I was past the in store 14 day defect return time. 14 days???? I had thought it was a month. Anyway he actually offered to give me his as he didn't really use it. While that was an incredibly decent thing to do, he shouldn't have to do that. We got the manager involved. I have dealt with him on several occasions so I thought surely he would authorize a replacement. Remember, I've been coming here for years, spending 100s of dollars.
He starts off by telling me he can't do anything, that I must have leaked liquid into it and that's why it won't charge. He also stated that the unit was damaged because it had a few nicks on the bottom. Basically telling me that the unit won't charge anymore after less than a month because of me. Really? I was quit offended. I wasn't expecting to be treated like that by "management". He's coming up with any reason he could think of to make it my fault instead of just replacing a mere $25 device, he's chosen to lose $100s of dollars of future business for UBlaze. I asked if he would like me to take my business elsewhere and he said, "If that's how you feel." Wow! Maybe Mister Manager should take a page from the previous gentleman. Where you do whatever it takes to make a customer happy.
Needless to say, UBlaze has lost my business.

This place is awful. I know others now that say the same thing. The so called manager was very rude and either scared or hopped up on something. My son and I used to both spend a lot there but he quit going to them before I did. They sold me the wrong liquid and it plugged up on me. The manager tried to tell me I needed to replace 4 coils and basically kept saying they dont have to make anything right. Dont go there. Try discontent they are very nice and perfessional.