The e Spot Vape Shop Monroe

First, I've had a few adequate visits to the vape shop prior to today so aside from the incredible markup on juice and coils things seemed decent enough until today.

A couple of days ago I asked for coils for my device which I've not had for very long and have never bought coils for it. I told the guy behind the counter I needed coils for *hands device over* this. He asks another guy behind the counter and he said I needed these. Boom, got my coils, went home tried to put it in my device...doesn't fit. I thought no big deal.

Following day (today) I ask for a refund, I'm told they can't because the only receipt I have is the credit card receipt. I call the owner (Spence), and he sorts it out. I still don't get a full refund. When I ask why, it's because I opened one of the coils and now it can be sold. By the way, these pack of coils are marked up nearly double as a pack and even more of a markup if sold individually. So I get refunded the total amount less the cost of a single coil. Which still screws me out of more money than necessary. So, ultimately I was told it was my fault because I didn't know what my device took even though I asked them. #petty

If I went to Best Buy and bought a wrong cable and tried to return the open box, I would get a full refund. If I went to just about anywhere and bought just about anything in this situation, I would have gotten a full refund.

I won't be doing business there again.

Clapback bliss flavored vape juice is great I love it.

The staff here is good. They know what they're talking about but this place has outrageous prices. You can expect to spend 25 to 30 bucks for a 5 pack of coils that you can get online for $12 to $15. And if you buy a mod here, you can expect to pay at least double every single time.

Much better than the one across town, the employees actually greeted me, asked me if they could help me before I asked to see an item. Answered questions & was knowledgeable on their products. They knew the prices & didn't have to walk around forever looking for a price sheet. Tons of juice in stock. Limited amount of RDA's, zero mech mods on my visit, but outside of that...everything was just great. If your looking for answers, come to this place.

Staff was very helpful and knowledgeable. They took the time to explain how to use and even showed me how to set it up.

Decently stocked. Exhorbitantly high prices. Hit or miss staff competency. Do yourself a favor and order online from somewhere else. The owner was very curt with me when I had questions which considering we had just spent several hundred dollars there he could have taken the time or found a competent employee to answer my questions if he was busy.

I recently had to revisit this establishment to buy a fresh coil. It was overpriced as expected. The cashier was condescending and had the gall to second guess my choice of coil which I had chosen because the manufacturer recommended it, it's reasonable priced online, and I know the quality of the brand. If he had an alternative suggestion he could have made it more politely instead of making a sarcastic quip. I can't believe how this place has gone downhill and the treatment I and others I know have received there. Once upon a time I was a regular customer but it's clearly being mismanaged. Almost every other vape shop is cheaper and you don't have to deal with the elitist attitude prevalent at both espot locations.

We from out of town and my mom had trouble with her vape and they took good care of us and hooked us up.

These guys are ALWAYS super helpful, and very friendly. I have never had a bad experience with them. They have a great rewards program where you can receive free juices and vape accessories too!

friendly customer service and good products. prices are a little steep but generally reasonable. variety heavy and overall a good experience would recommend

Friendly staff and helpful! They have a good selection of juice, especially in-house flavors. Be sure to call ahead to make sure they have your flavor and strength because it flies off the shelf!