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Review of Smoke & Vape

Smoke & Vape: A One-Stop Shop for All Your Smoking Needs

Smoke & Vape is a popular tobacco shop, candle store, cigar shop, gift shop, glass shop, novelty store, and vaporizer store located in Ankeny, Iowa. The store is open seven days a week and offers a wide variety of smoking products and accessories to meet the needs of all kinds of smokers.

Product Selection

Smoke & Vape has an extensive inventory of smoking products, including cigars, cigarettes, e-cigarettes, e-liquids, hookahs, pipes, rolling papers, and more. The store also has a great selection of glassware, including water pipes, bubblers, and hand pipes. Customers can also find a variety of smoking accessories, such as grinders, lighters, and ashtrays. The store's inventory is well-stocked and organized, making it easy for customers to find what they need.

Customer Service

The staff at Smoke & Vape is knowledgeable and always willing to help customers find the products they need. They are friendly and approachable, and customers can ask them anything about smoking products. The staff is also very helpful in explaining the different types of products and their uses. They can help customers choose the right product based on their needs and preferences.

Accessibility

Smoke & Vape is wheelchair accessible, with a wheelchair accessible entrance and parking lot. The store is also designed for quick visits, making it easy for customers to pop in and out when they need to.

Payment Options

Smoke & Vape accepts debit cards, credit cards, and NFC mobile payments. Customers can pay for their purchases using the payment method that is most convenient for them.

Hours of Operation

Smoke & Vape is open seven days a week. The store is open from 9:00 AM to 8:00 PM from Monday to Friday, from 9:00 AM to 7:00 PM on Saturdays, and from 10:00 AM to 5:00 PM on Sundays. The store's hours of operation make it easy for customers to visit the store at a time that is convenient for them.

Customer Reviews

While Smoke & Vape has received some negative reviews from customers who were dissatisfied with their experience, the majority of the reviews are positive. Customers have praised the store's extensive inventory, knowledgeable staff, and excellent prices. Many customers have also mentioned the store's reward system, which allows customers to earn points for their purchases and redeem them for discounts on future purchases.

Note: The business's website and contact information have been omitted as per the instructions.

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • In-store shopping

Smoke & Vape Reviews - 61

3.6
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Nathan

Nathan

πŸ‘ πŸ‘Ž 😐
Bad Customer Service Poor Quality Products

Wasn't impressed with their juice line, and even less impressed with the younger gentleman at the counter. Tried asking a couple questions and got nothing but terrible put off attitude. He had a beard and was short. Honestly I'd recommend anywhere but here. Had zero input on questions, which since he didn't vape I found out might have been part of the issue but I do not feel it was a green light to have zero personality and attitude. I'm not going to beg a company to take my money with a smile, but I do expect respect. I walked out with two new bottles of juice ive never tried before and really didn't like either at all. Unfortunately I wouldn't recommend this shop to anyone. Now that's just the vape side. I didnt talk to the other half of the store so maybe that guy was better. It looked like they had a nice kratom display with choices of brands I've not seen.

Emily Ragan (bootymama)

Emily Ragan (bootymama)

πŸ‘ πŸ‘Ž 😐
Friendly Staff Knowledgeable Funny Excellent Selection Favorite Smoke Shop

Staff is friendly, knowledgeable, and sometimes really funny. Excellent array of vaping items and accessories, with a great selection of glass in the back. Absolutely my favorite smoke shop.

Jocelyn Nightser

Jocelyn Nightser

πŸ‘ πŸ‘Ž 😐
Poor Customer Service Unfriendly Staff Uncomfortable Atmosphere

The variety of products they have is great, but maybe learn some customer service. Every time I come in nobody says β€œhey” or even a β€œwhat’s up” Literally every single employee seems off because it’s just an awkward silence the entire time you’re in there. Should be a friendly experience, and I shouldn’t have to feel uncomfortable every time I walk in the door.

Lisa Hunziker

They have the BEST staff (Patrick, Alyssa and Chris), they greet everybody very polite!!! Awesome place to shop!!!

Teresa Berry (Teka May)

Very knowledgeable and helpful staff

Indigo Galexy

Great experience the employees are kind and knowledgeable, ill definitely be visiting again

Alex Reynolds

Alex Reynolds

πŸ‘ πŸ‘Ž 😐
False Advertising Poor Customer Service

Was told they price match any manufacturer discount. Just went in to purchase an item using said service and was scoffed at. Don't tell people you do something you won't stand by.

Anthony Thompson

Anthony Thompson

πŸ‘ πŸ‘Ž 😐
helpful staff knowledgeable confidence boosting

The gentlemen helping me were very informative, cared and when you left you felt confident on what you purchased. Just that alone, I will always come back! Thanks guys!

CS

CS

πŸ‘ πŸ‘Ž 😐
helpful staff wide variety of products solid prices

Staff are always upbeat, fun, helpful and very informative. Solid prices for juice and coils, with a wide variety on mods, tanks, and glass pieces.

Victor Lara

Victor Lara

πŸ‘ πŸ‘Ž 😐
Helpful Staff

They actually have two new people working there that I've never seen before. And they were actually willing to help. Thank you guys for not being like those other two dudes who never helped.

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Smoke & Vape Hours

  • Monday 9 AM to 8 PM
  • Tuesday 9 AM to 8 PM
  • Wednesday 9 AM to 8 PM
  • Thursday 9 AM to 8 PM
  • Friday 9 AM to 8 PM
  • Saturday 9 AM to 7 PM
  • Sunday 10 AM to 5 PM