VOLCANO Vape Shop

The first time I went there was ok service but could've had more customer-friendly service given they just opened their new store I was ok....
The second time visiting the store 2 out of the 3 workers were cool and helpful but the same one from the last visit has no customer service at all. I walked out 5 minutes after I purchased a sealed bag of snacks. wanted to return it because I didn't realize it cost almost $20.00. I didn't know the price of it because I also purchased almost $200 worth of product along with it. She instead did not refund me with a little attitude. I told the other worker she didn't do anything wrong and had nothing to do with what was happening. The bottom line people tend to forget what brings customers back and word of mouth has a lot of power in doing so. I work with customers all day at my job and they come first as far as trying my best to make sure they get the service they ask for or deserve. I will never shop there again and I will let people know about my experience at that store if ever questioned.
Stores don't make customers, customers make a store.

Decent store but zero customer service. Didn't realize my Elfbar didn't work until i got to the car and had to walk all the way back. Not one word from the worker when she took the defective product, not a word when she handed he another one.

Called in an order because the location near me where closed and online where sold out. They were quick and efficient with responding and adapting to the customers need, ensuring that the customer(me) was taken cared of. Thank you Michael for calling me and going above and beyond to helping me out. Thank you Darcie for assisting with this transaction in a timely manner. I have been a loyal customer for many years now and this is exactly why i will continue to be a loyal customer. Being in the retail industry i can understand the difficulties that businesses face during these uncertain times but it’s this type of service that makes a huge difference and sets you apart. Thank you so very much.

I can always count on them to provide me with what I need. Even if an item I prefer is out of stock at the time, the team here always put their best efforts and introducing me into other products for my satisfaction. I never walk away from here disappointed.

Such kind wonderful customer service. Explained in explicit detail in what I really was looking for. The great gentlemen Tielr Helped me decide the best mod for all the needs and qualities I was looking for in a mod throughout the entire process.

Finally after the third time of missing up my order I came back hoping that they could Atleast exchange the juice that I did not want for the one that I wanted instead I got attitude from the short Japanese kid that was working there. “Anyone can get fired, just need to stopping buying their product. Till they can’t afford to stay open anymore.”

Best prices on Mods and tanks in all of Maui, e liquids not so much and their selection on the flavors leave a bit to be desired that being said it is by far the friendliest, most helpful and lowest priced vape store on the island. 5 stars.

She's informative ,nice and friendly,fast and great.i hope to see her again when I shop there again soon.

Kind knowledgeable staff, great selection and decent prices. Multiple convienent locations around Maui, I have been to two of them and I’m impressed!

The team here is always amazing. They’re always super friendly & helpful.