Marleys House Clearwater Vape & Smoke Shop

A lot of times stores say they want their customers to be satisfied, when in reality they couldn’t care less. Thankfully Marley’s actually DOES care about that their customers get what they want, and are willing to go above and beyond what is required to make that happen. If you’re looking for the best head shop around, this is it!

Dealt with Nate had a great experience at this location Nate was extremely knowledgeable and really understands customer Service. I will definitely be a customer of this location for life with the experience I just had with Nate great product selection as well

I bought a catridge from there and it was defective. I brought it back less than an hour later because it tasted like wires and even though Nick and the other employees tried to help. Their manager Linsey (who wasn’t in the store BTW) didn’t even want to speak to me on the phone. She told me there’s nothing she can do even though the product was clearly defective. Told me to come in on Monday!!!! As if I just spent $50 for nothing!!!!!! No exchanges, no returns? Nothing. Do not buy from them!!!!! They do not care if you’re a loyal customer!!! They will still sell you defective products and do nothing about it!

Great place with a variety of all your smoking needs. Knowledgeable and friendly staff. And from as far as I can tell (with the purchases I have made) good prices.

I am so mixed about this place. As a new vaper I had many questions about vape and CBD to help with my arthritis and to assist with quitting cigarettes. My questions were mostly answered. I was recommended a Smok Baby Prince. Within a few days the canister started leaking. I went back and was told "sorry sales are final, here is a better recommendation that cost an additional $65". The employees are mostly young and while may be expert smokers, they are not expert at customer service.

Edit response - I think your response is inappropriate. I was not commenting on the warranty. I was commenting on the fact that I was given a better recommendation after my initial purchase.

Wonderful shop. Great selection. Covers all the bases. Knowledgeable people, with all the latest stuff to choose from. The best art glass in Tampa Bay, I've ever seen. And, I've seen a bunch.

If I could rate this NO star, I would have. Firstly I've been buying products there for a few years now. My glass broke on my sleeker D16 and I called Marleys from work and was told that they have one in the back that comes with a coil and it's 12.99. I drive all the way there after work and the dude behind the counter had no idea what to look for and he actually knew nothing about vape products. I told him to call the manager and he wasn't allowed so I left. The next day I go back and another kid told me they could order the replacement glass. I called 2 times and they said it wasn't in yet. I ride there for this kid to tell me they were not able to order it. Now this is 2 times I left my number and no one told me NOT to come in because the glass is unavailable. I just called and asked the kid to call the blonde manager because I'd like a discount on coils and she had the nerve to say NO. That is not good customer service and now I understand why the place is always empty. I told my daughter, sister, husband and friend what happened and they will no longer go there.
I suggest the owner hire a manager that know the customer service side of a business. This place is the WORST. Since no call back, I should've asked for reimbursement on the gas that was used going there 2 to 3 times for nothing!!!!

The place is gets two thumbs up from me. They didn't have what I needed in stock, but the owner was real cool and ordered it for me plus he gave it to me at a decent price. This is definitely my new favorite place.

Very nice store had exactly what I was looking for, and the employee was extremely helpful!

Great selection and prices. The staff is informed and very helpful.