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Review of Cloud9 Vape & Smoke shop

Location: 440 E Golden Valley Rd unit e, Reno, NV 89506

Phone: (775) 683-9909

Website: N/A

Business Hours:

  • Monday - Sunday: 09:00 AM - 10:00 PM

Categories:

  • Tobacco Shop
  • Cigar Shop
  • Hookah Store
  • Tobacco Supplier
  • Vaporizer Store

Service Options:

  • In-store shopping
  • Delivery (unavailable)

Accessibility:

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Payments:

  • Debit cards
  • NFC mobile payments
  • Credit cards

Description:

Cloud9 Vape & Smoke Shop is a local business that offers a wide variety of tobacco-related products and accessories. They specialize in vape products, cigars, hookahs, and vaporizers. The shop is located at 440 E Golden Valley Rd unit e, Reno, NV 89506, and is open every day from 09:00 AM to 10:00 PM.

Cloud9 Vape & Smoke Shop offers in-store shopping as well as delivery (currently unavailable). The shop is wheelchair accessible, with a wheelchair accessible entrance and parking lot. They accept debit cards, NFC mobile payments, and credit cards.

Cloud9 Vape & Smoke Shop has received mixed reviews from customers. Some customers have praised the friendly and knowledgeable staff, while others have complained about poor customer service and a lack of product availability. One customer complained that they were sold a product without being informed that the necessary replacement parts were not in stock. Another customer praised the staff for their helpfulness and knowledge of products.

Overall, Cloud9 Vape & Smoke Shop is a local business that offers a wide variety of tobacco-related products and accessories. While some customers have had negative experiences, others have had positive experiences with the friendly and knowledgeable staff. If you are in need of tobacco-related products or accessories, Cloud9 Vape & Smoke Shop may be worth checking out.

From the business

"Smoke shop, vape shop we carry a large selection of vape and smoking accessories. We also carry kratom, cbd."

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • In-store shopping

Cloud9 Vape & Smoke shop Reviews - 70

4.1
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Rick Smeltzer

Rick Smeltzer

👍 👎 😐
Poor Customer Service Lack of Product Availability

I bought a couple of Smok Solus 2 devices from them about 6 weeks ago. When I bought the devices I asked if they stock the coils and the gentleman who sold them to us said oh yeah we sell supplies for all of our products.
I went back about 2 weeks later and they had zero coils for the device. I've called almost every week since and every time they tell me on the phone that they don't have any coils for it and they can never tell me when they will get them.
I asked if they had actually been ordered or not and they couldn't even tell me that. They have never once asked me for my contact information when I've called to let me know when they actually come in. This is why people buy this stuff off the internet instead of going to a local store.

Rachael Creed

Rachael Creed

👍 👎 😐
Helpful Staff Quick Service Friendly Conversation

Employees at the desk knew exactly what I needed for a scale, found me one in a color I liked very quickly while also having a pleasant conversation about the fall of Overwatch 2 and how microtransactions are ruining games.

Charles Noble

Charles Noble

👍 👎 😐
Polite Staff Great Customer Service Reliable Shop

Never had a bad experience there, staff has always been polite and have shown courtesy towards me. Cloud9 is my to go shop for all things vape. I will shop there any time.

Maui Protector of Men

Maui Protector of Men

👍 👎 😐
Friendly Staff Highly Recommended

The ladies Friday nights make it so inviting to come into the store always smiling and happy once you step thru the door. Highly recommend this place.

William Tate

William Tate

👍 👎 😐
Friendly Staff Knowledgeable Great Selection

Very friendly staff, lots of knowledge about products. Great place to find your needs.

Chris Streitler

Chris Streitler

👍 👎 😐
Great Service Good Quality Products

I stopped going to other places and will drive across town to get the right stuff with great service...this is how you run a vape shop.

Fritzie Williams

Fritzie Williams

👍 👎 😐
Poor Customer Service Unhelpful Staff

First impression.: Wow, they have such a great selection of products! However, no one said hi when I walked in despite of not having any other customers in the store. I was looking for a specific item which was not available and instead of the clerk providing help with options, offered no assistance and made me feel rushed when I couldn’t decide. It’s a bummer to lose a customer based on an employee’s awful customer service and impatient attitude. I will not be back!

Crisp Rice

Crisp Rice

👍 👎 😐
Great Deals Helpful Staff

Great deals and they got you on anything you need! They always work out whatever your needs may be! The young gentleman and gal there are great as well! Much love to the people at Cloud 9 golden valley! I can't remember their names but They worked tonight 9/16/2020 so I want to make sure they get credit for their hard work!

Todd Glanzer

Todd Glanzer

👍 👎 😐
Best Head Shop Friendly Staff Favorite Shop

This is the best, friendliest head shop in town. I live all the way in south reno and travel all the way across town to use this shop. Definitely my favorite by far.

Timothy Carlson

Timothy Carlson

👍 👎 😐
clean friendly staff helpful no issues recommended

Always clean, and staff is super friendly!
There are lemons in life and even in products, and everyone at cloud 9 is understandable and have always helped me with my faulty products.
Never had an issue here! 5 out of 5 would recommend!

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