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Review of Cloudz Vape and Glass

Cloudz Vape and Glass: A One-Stop Shop for All Your Vaping Needs

Cloudz Vape and Glass is a popular vaporizer store located at 1819 Grand Ave, Billings, MT 59102. The store is open seven days a week from 8:00 am to 10:00 pm, making it convenient for customers to shop at any time of the day. The store offers a wide range of vaping products, including e-cigarettes, e-liquids, mods, tanks, and accessories.

Service Options

Cloudz Vape and Glass offers a variety of service options to its customers, including curbside pickup, in-store pickup, in-store shopping, and same-day delivery. Customers can choose the service option that best suits their needs and preferences.

Amenities and Accessibility

The store is wheelchair accessible, with a wheelchair accessible entrance and parking lot. It also has a gender-neutral restroom, making it an inclusive and welcoming space for all customers. The store is LGBTQ+ friendly, ensuring that everyone feels comfortable and respected when shopping.

Customer Reviews

Customers have praised Cloudz Vape and Glass for its knowledgeable and friendly staff. The staff is always ready to help customers find the right product and answer any questions they may have. Customers appreciate that the staff is not pushy and does not try to upsell them. The store also has a rewards program that allows customers to earn points and in-store credit, making it a great value for money.

However, some customers have had negative experiences at the store, with some reporting issues with the products they purchased. One customer reported that they bought a disposable vape that had multiple cracks, and the staff did not offer a satisfactory solution. Another customer reported that they bought a grinder that broke after the first use, and the staff did not offer a refund or exchange.

Conclusion

Overall, Cloudz Vape and Glass is a great place to shop for all your vaping needs. The store offers a wide range of products, convenient service options, and a welcoming and inclusive environment. While some customers have had negative experiences, the majority of customers have praised the store for its knowledgeable and friendly staff and great value for money. If you are a vaping enthusiast in Billings, MT, be sure to check out Cloudz Vape and Glass.

From the business

"We are Billings fastest growing Vape & Glass shop! Come check us out for the best products, most delicious vapes, and an awesome selection of custom Glass!!"

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Curbside pickup
  • In-store pickup
  • In-store shopping
  • Same-day delivery

Cloudz Vape and Glass Reviews - 95

4.6
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Jena Simmons

Jena Simmons

👍 👎 😐
Friendly staff Good customer service Rewards program

They always have friendly knowledgeable staff. If by the off chance the product I'm after is not in stock they're quick to offer similar other products or let me know if its available at another one of their locations. They're not super annoying and trying to upsale you the whole time you're there. I enjoy the points and in-store credit rewards!! No, complaints!!!!

quinton wenk

quinton wenk

👍 👎 😐
Friendly Staff Reasonable Prices

Very open bright shop. The guy behind the counter was really chill and helped me get a great deal of some solid vapes. I'll be stopping back in for sure. The other shop I've been going to is out here charging disgusting prices. Well over retail price. I expect to pay more in shop than online but more than double retail is wrong. Cloudz is pretty solid price wise from what I saw while looking around a little.

Jdm Hiro

Jdm Hiro

👍 👎 😐
Poor Quality Bad Customer Service

Don't waste your time here. Take the extra three minutes to drive to Vintage Vapor you'll have a better experience. I bought one of they're disposable vapes and opened it in store and it had multiple cracks. I showed it to the kid behind the counter and his response was that "it's like that because of how hard it hits man." Glad it cost me less than thirty dollars to realize I'm not coming back.

Michael Waudby (ScottishTimeBomb)

Michael Waudby (ScottishTimeBomb)

👍 👎 😐
Poor Service Incompetent Staff

I went from a five star rating to a three star rating because I've taken the same tank in for a new coil, and the last three times I had to return the one they sold me and replace it. Every time, I've had to drive 60+ miles to find out they sold me the wrong one. Come on children, learn your trade if you want to get paid.

Julian Williams

Julian Williams

👍 👎 😐
Quality Products Good Customer Service Great Return Policy

I don't usually write reviews however I like the Clouds shops in Billings. There's the one in the Heights and the one on Grand. The people are always laid back and they are great at directing you where you need to be depending on what you go in looking for. Quality products and a good return policy in the case that what you bought doesn't work. 5 Stars

Cheyenne Schill

Cheyenne Schill

👍 👎 😐
attentive staff great customer service knowledgeable staff recommendations

Always awesome and attentive staff when I visit. If I have any questions, they're always great at answering them. They've also recommended some pretty great flavors for ejuice if I've ever been unsure of what one I want when I walk in. If you vape and haven't visited them yet, do it, it's so worth it!

christopher clements

christopher clements

👍 👎 😐
Great Environment Great Vapes

Best Vape Store I’ve ever been in
Great Environment
Great Vapes
Definitely going back next time I’m in town
Thumbs up 👍 from me

chelsey Willimas

chelsey Willimas

👍 👎 😐
Poor Quality Bad Customer Service Waste of Money

Bought an items from them and it was broken after first use. Went back the next day and they told us they couldnt do anything for it, return or exchange. Told us we just need to use it the right way next time. $40 grinder was a waste of money. Will not go back!

Greyson Keeney

Greyson Keeney

👍 👎 😐
Great experience Wonderful staff

Great vape accessories and wonderful staff/ employees great experience.....thumbs up

Po Bender

Po Bender

👍 👎 😐
Poor Customer Service Inaccurate Business Hours

Locked the doors with 10 mins to close right as I pulled up. Great way to do business. Maybe adjust your hours on google to let people know there is a deadline

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