Review of Cloud 9 Smoke, Vape, & Hookah Co. - Woodstock
Cloud 9 Smoke, Vape, & Hookah Co. - Woodstock:
Cloud 9 Smoke, Vape, & Hookah Co. is a tobacco shop, hookah store, and vaporizer store located in Woodstock, Georgia. The store offers a wide range of products and services to its customers. The store is open seven days a week, and its hours of operation are from 10:00 am to 12:00 am from Monday to Friday, from 10:00 am to 11:00 pm on Sundays, and from 10:00 am to 12:00 am on Saturdays. The store is wheelchair accessible, and it has a wheelchair accessible entrance and parking lot. The store is also LGBTQ+ friendly.
The store offers a variety of service options, including in-store shopping. However, it does not offer delivery services. The store is well organized and has a good vibe. The staff is knowledgeable and helpful, and they are always willing to answer questions and provide guidance to customers. The store has a large selection of vape products and is well-stocked compared to other local shops.
The store accepts debit cards, credit cards, and NFC mobile payments. The store has a rewards program that applies to all its stores, and it helps customers save money if they are frequent shoppers. The store is a quick visit, and customers can get in and out of the store quickly.
Cloud 9 Smoke, Vape, & Hookah Co. has received positive reviews from its customers. Customers have praised the store's staff for being knowledgeable, friendly, and helpful. The store's manager is also praised for being a very nice and smart person who knows his stuff. Customers appreciate the store's rewards program, which helps them save money. However, some customers have had negative experiences with the store. Some customers have complained about the store's return policy and the fact that they were not able to exchange a product that did not fit their device. Other customers have complained about the store being out of stock of certain products.
In conclusion, Cloud 9 Smoke, Vape, & Hookah Co. is a well-organized and well-stocked tobacco shop, hookah store, and vaporizer store. The store offers a variety of products and services to its customers, and its staff is knowledgeable and helpful. The store has a rewards program that helps customers save money, and it is a quick visit. However, some customers have had negative experiences with the store's return policy and the fact that it is sometimes out of stock of certain products. Overall, Cloud 9 Smoke, Vape, & Hookah Co. is a good choice for customers looking for a tobacco shop, hookah store, or vaporizer store in Woodstock, Georgia.
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- In-store shopping
Cloud 9 Smoke, Vape, & Hookah Co. - Woodstock Reviews - 277
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Haleigh Hoverman
Antonio and Henry were super helpful getting us set up tonight!! My wife and I weren’t really looking for anything specific walking in but they both walked us through each piece and taught us plenty about our new set up :)
Katelin Johnson
Every time I come in here I am pleasantly surprised to find that they are well-stocked (more so than other local shops, in my experience) and the staff is super helpful. I feel like I'm always asking a ton of questions, but no one has ever made me feel rushed or like helping me is a burden. I also really appreciate their rewards program, because it applies to all their stores and it definitely helps you save if you're a frequent shopper. Thanks so much to all the helpful employees and management at this one in particular. :)
Adam Gibson
I like this store and their selection. Nice clean store compared to some I've shopped in, or maybe I should say this store is very well organized and had a good vibe. Manager is a very nice and smart person. He knew his stuff... wish I had more time to learn about the products.
Jason Miele
I went in to purchase coils for my mod and they didn’t carry them. I purchased a new mod specifically because they said they carried the coils for it. They also sold me a whole box of coils for the mod. The coils they sold me and the ones they said would fit did not fit so I tried to return them. I was told I need a receipt. This typically wouldn’t be an issue if this was my mistake but I bought them because staff informed me they would fit. I’m stuck with a full box I have no use for. Seems a little crazy to me that they can’t just exchange the purchased box with the right one and eat the 3 or 4 dollars for the one that didn’t fit rather than lose a customer.
Heather Lenton
Just left the Woodstock store, and Austin helped me. I can’t say enough wonderful things about Austin! He went above and beyond to help me today! What a great guy and experience! Thanks Austin!
Byron Harris
Great shop! Very knowledgeable, and Orion was very friendly. They really know their stuff!
Megan Atcheson
I have not been to this location in months. There are some new employees and they seem a lot friendlier than previous employees. They definitely have a large selection of vape products.
Porscha Gadson
I love this place. The staff that work here are nice and actually know what they selling. My last trip to the store was sad. They need a new card machine. I had a slide card but the sliding part did not work so happy i had another card in the car!
UPDATED: The card machine is fixed. Love it!
Michael Jacobson
If you're looking for the best glass in Georgia and the best people to work with you gotta stop by here I've been coming here for years
Chris Hall
Been going here a while and had an ok experience, but today.. We needed to buy a new vaping device for my wife as her old one broke. So we go there, select a setup (not cheap) and ask for some coils. Guy gives us coils, turns out they are wrong ones (he checks just after we pay), vape is a new device we’re not familiar with and he announces they are wrong. Guy apologized for picking the wrong ones but can’t do a refund. Have to wait for the manager. So we go back later to be told, at first, we can’t have a refund, only exchange. It’s their mistake but we need coils so fine. We pick the correct fitment (but not the resistance we really want) and decide to grab some more juice as well to make for the shortfall (correct coils are cheaper). We get to the till and he rings it up and it’s $30. “So what about the exchange?” I ask. “Sorry, can’t exchange, I can do a 20% discount only”. It was their error and they won’t refund or exchange???
Really, really poor customer service. Lost us as a customer.
How you handle resolving issues (especially ones your business created) says a lot.
Will not use again and would not recommend.
EDIT: Update. I've emailed the provided address and still not had a response (and yes, I've checked my spam filters, and yes, I know how to do that).
Responses on here just for show??