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Review of Xhale City - Windy Hill Rd | CBD • Smoke • Vape |

Xhale City - Windy Hill Rd | CBD • Smoke • Vape | is a one-stop-shop for all your smoking needs. Located in Marietta, Georgia, this business offers a wide range of products, including tobacco, cannabis, vaporizers, and more. The store is open seven days a week, with extended hours on weekdays, making it convenient for customers to shop at any time.

The store is wheelchair accessible, with a wheelchair accessible entrance and parking lot, making it easy for customers with disabilities to access the store. The store also offers quick visits, making it easy for customers to get in and out quickly, especially those who are in a hurry.

The store accepts various payment options, including debit cards, credit cards, and NFC mobile payments, making it easy for customers to pay for their purchases. The store also offers in-store shopping, allowing customers to browse and select products in person. However, the store does not offer delivery services.

The store has a variety of products, including tobacco, cannabis, vaporizers, and more. The store has a solid selection of products, and the staff is knowledgeable and helpful. Customers can rely on the staff to provide them with any explanations they need and to help them find the products they are looking for.

The store has received mixed reviews from customers. Some customers have praised the store for its great selection of products and friendly staff. They have also appreciated the store's reward system, which offers customers discounts and other benefits. However, some customers have complained about the store's poor customer service, with some employees being unhelpful and unfriendly. Some customers have also complained about the store's low glass selection compared to other stores.

Overall, Xhale City - Windy Hill Rd | CBD • Smoke • Vape | is a great store for customers looking for a wide range of smoking products. The store has a solid selection of products, and the staff is knowledgeable and helpful. However, the store's customer service could be improved, and some customers may find the glass selection to be lacking compared to other stores.

From the business

"Established in 2011, Xhale City is deep-seated in Atlanta, Georgia. Known as one of the largest Smoke and Vape supply outlets in the Southeast, Xhale City offers the newest, top-quality products at leading prices. Our employees set the bar in product knowledge and can assist in finding the ideal vape, CBD or smoking accessories for your needs. Our mission is to be number one in delivering the hottest, trending products at the best prices in the market."

Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • In-store shopping

Xhale City - Windy Hill Rd | CBD • Smoke • Vape | Reviews - 459

4.8
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Eric Currier

Eric Currier

👍 👎 😐
Great Staff Helpful Knowledgeable Beautiful Woman Juice Recommendation

Great staff to say the very least. Very helpful and knowledgeable people behind the counter.. and today there was a BEAUTIFUL, taken young woman who guided me toward a juice she liked and happens to be my new favorite. Didn't get your name, but thank you! (Woman in white with a promise ring)😂

Adam Van

Adam Van

👍 👎 😐
False Advertising Poor Customer Service Out of Stock

They offered a promotion on 4/20 that all products in the store were buy one / get one free.
After waiting in line for a VERY long time and having had picked out the items with one of the owners, I get to the register and they inform me that “everything” didn’t include any of the things that I was buying. I only got 30% off.
The owner/district manager who claimed to be one of the owners just shrugged her shoulders and refused to honor the promotion.
I do everything I possibly can to avoid going to Xhale City. They carry the products that I vape, yet they are out of stock on the refill pods more than they are in stock.

Amina Sarr

Amina Sarr

👍 👎 😐
helpful informative kind

Very helpful and informative. Ty was very helpful and answer all my questions. He took me through the store and was very kind

Ye-Way

Best products. Best prices. Second time here and still excited about the products.

john cheney

john cheney

👍 👎 😐
Great Selection Friendly Staff Knowledgeable Staff

Vast selection of brands you love, plus the staff is very nice and very knowledgeable definitely going to become my main place.

Jeff Mayo

Jeff Mayo

👍 👎 😐
Understaffed Poor Customer Service Bad Return Policy

Good selection and semi knowledgeable staff. Having said that this place has a ton of issues. UNDERSTAFFED!! It’s literally hell most of the time trying to get in and out, the staff blabbering on with customers while a line forms is unbearable most of the time. Also they are more then willing to sell you the wrong product, tank glass or anything else and then not exchange it. Total BS return policy.

bcntn84

bcntn84

👍 👎 😐
Great Customer Service Knowledgeable Staff

Shout out to Jo, who took great care of me. I had bought some batteries and other vapes other places and he put me on to what I have been needing and I couldn’t be happier. I always go back to places who know how to treat their customers and he definitely exceeded my expectations. Will definitely be back to see Jo for future needs!!

Shelby Dover

Shelby Dover

👍 👎 😐
knowledgeable staff helpful great customer service

First time in this shop and will definitely be back! Joe was so knowledgeable and helpful, he answered all of the questions my boyfriend had about his vape! He helped him pick out exactly what he needed. Thank you Joe!

Hicks Family

Hicks Family

👍 👎 😐
Out of Stock Poor Management Bad Customer Service

I have been in here 4 times and they are always out of what I need. Today my 4th time I was standing in line. The person 2 people ahead of me in line asked if they had something and got the response that they were out of it. Next person in line also asked if they had something and they were told they were out. I then asked if they had an item, and of course they were out.

Whoever does the ordering and fulfillment of this establishment does a truly horrible job. This has been my 4th time in here with each time them being out of what I needed. I will be going somewhere else from now on.

Kat Nikole

Kat Nikole

👍 👎 😐
Helpful Staff Great Customer Service Quality Products

I'm not sure we caught her name but it was the woman with blue hair working Friday night. She was awesome helped us find everything we needed. Then today the new tank I had just bought for my smok was leaking and she was on it to get me a new tank and even cleaned and checked my coil for me. I will be returning thank yall so much wonderful store, employees, and atmosphere.

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Xhale City - Windy Hill Rd | CBD • Smoke • Vape | Hours

  • Monday 10 AM to Midnight
  • Tuesday 10 AM to Midnight
  • Wednesday 10 AM to Midnight
  • Thursday 10 AM to Midnight
  • Friday 10 AM to Midnight
  • Saturday 10 AM to Midnight
  • Sunday 11 AM to 11 PM