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Review of Xhale City - HWY 5 | CBD • Smoke • Vape |

Xhale City - HWY 5 | CBD • Smoke • Vape | is a local business that offers a wide variety of smoking and vaping products. This store is located at 9559 GA-5 SUITE 303, Douglasville, GA 30135, United States, and is open seven days a week. The store offers a range of products, including tobacco, cannabis, vaporizers, and other smoking accessories.

The store is wheelchair-accessible, and the staff is friendly and knowledgeable. They are always ready to help customers find what they need and answer any questions they may have. The store has a welcoming atmosphere, and customers can browse the products at their leisure.

The store offers a range of services, including delivery, in-store pickup, and in-store shopping. Customers can choose the service that best suits their needs. The store also accepts a range of payment options, including debit cards, credit cards, and NFC mobile payments.

The store is LGBTQ+ friendly and a transgender safe space. The staff is trained to provide a welcoming and inclusive environment for all customers.

The store is well-stocked, and customers can find a range of products to suit their needs. The store offers a range of vaporizers, including e-cigarettes, mods, and pod systems. They also offer a range of e-liquids, including nicotine and CBD-infused options.

The store offers a range of smoking accessories, including pipes, bongs, and rolling papers. Customers can also find a range of cannabis products, including edibles, tinctures, and topicals.

The store has received mixed reviews from customers. Some customers have praised the store for its friendly staff, excellent customer service, and wide range of products. Other customers have criticized the store for its poor customer service and lack of knowledge about the products they sell.

Overall, Xhale City - HWY 5 | CBD • Smoke • Vape | is a local business that offers a range of smoking and vaping products. The store is well-stocked, and the staff is friendly and knowledgeable. The store is LGBTQ+ friendly and a transgender safe space. Customers can choose from a range of services, including delivery, in-store pickup, and in-store shopping.

From the business

"Established in 2011, Xhale City is deep-seated in Atlanta, Georgia. Known as one of the largest Smoke and Vape supply outlets in the Southeast, Xhale City offers the newest, top-quality products at leading prices. Our employees set the bar in product knowledge and can assist in finding the ideal vape, CBD or smoking accessories for your needs. Our mission is to be number one in delivering the hottest, trending products at the best prices in the market."

Amenities

  • Wheelchair-accessible entrance
  • Wheelchair-accessible parking lot
  • Delivery
  • In-store pickup
  • In-store shopping

Xhale City - HWY 5 | CBD • Smoke • Vape | Reviews - 246

4.5
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
ruffian styles

I have been coming here for probably the last 4 months and I have to say every time I have came I am blown away by the customer service they have provided. Mike has assisted me in any way he possibly can. I first came looking for a new hookah and he was able to assist in that as well as picking out the proper shish-a. I recently indulged in cbd and he was most definitely knowledgeable about the product and was able to aid me in what would work best for me. Hands down the staff here as a whole is awesome and this is and will always be my 1 stop shop for fulfilling my hookah, vape and cbd needs. You guys have earned a lifelong customer.

Allison Baugh

Allison Baugh

👍 👎 😐
Disrespectful Staff Uncomfortable Environment Poor Customer Service

My overall experience with this store was OK. It was my first time in a vape shop so I was expecting to walk into a public shop with great help. The employee was very helpful. HOWEVER my husband and I came into the store and upon leaving we realized we got the wrong item so we walked back inside. There was the employee and 2 other women, I’m guessing the employees friends, sitting off to the side, shoes off sitting there. Not bothering anyone. When trying to figure out a solution those two women began disrespecting me and my husband saw them and told the women not to. It’s very embarrassing to walk into an unknown territory and to be made fun of. I will not be going back in there due to the fact I don’t feel comfortable. It was very upsetting and disappointing.

Trace Berkheiser

Trace Berkheiser

👍 👎 😐
Poor Customer Service ID Issues

Cashier turned me away because my ID was too thick? Never heard that one lol, my passport lines up with all the info but she still wouldnt accept because of a thick card, even as it passes UV light and scans, never had a problem at any other shop never coming back. Especially when she starts the convo while checking out by saying “Do you have real ID instead of this” learn to do your job better. Cant even read ID’s.

Brittany Booker Collier

Brittany Booker Collier

👍 👎 😐
Helpful Clerk Great Juice Line Friendly Atmosphere High Quality Products

Shae (the clerk on duty) was very helpful and referred a new juice line and I LOVE IT! The atmosphere is friendly and you can’t beat the quality. My go to place for vape needs!

Nasty Nate

Nasty Nate

👍 👎 😐
Poor Customer Service Inventory Issues Management Problems

Employees need to be retrained on who to multitask on how to handle multiple customers. Management was recently fired and not replaced. It's quite obvious they need some new faces in there. They have a massive inventory issue that never gets resolved after asking multiple times. They order a bunch of 0mg and 6mg which hadly moves off the self and don't order enough 3mg. Please get better soon so I can be a customer again!

Valerie Rose

Valerie Rose

👍 👎 😐
Poor Customer Service Difficult Sale

I was not pleased with my experience here. This was my second time and I really tried to like it. But I don’t. Not only would she not sell to my HUSBAND who was purchasing because my ID wasn’t on my person. I WASNT BUYING THE PRODUCT! But the fact you denied my husband business was a big no no. But for the fact I told you exactly what I wanted and you kept picking up different pieces that I didn’t want. You didn’t actually have what I wanted but I was going to give you a chance. Never again. You were rude about it and lost business. Don’t go here if you want to have an easy sale. They make it difficult.

Tyy M

Tyy M

👍 👎 😐
Poor Customer Service Misleading Sales Tactics

Normally when I go here I have a great experience . Yesterday , I did NOT . The salesperson sold me a pen that she took the charger off & told me that I could use an old charger on it , when I told her that It would NOT work , I was told that I couldn’t return or exchange the item. WHY ARE YOU GUYS TAKING CHARGERS OFF OF PENS ?

Ian Mitchell

Ian Mitchell

👍 👎 😐
Friendly Staff Great Products Good Customer Service

This place is great! The staff is friendly and is more than welcome to take any questions I have. I've bought several prefilled CBD cartridges that turned out to be great!! I'll definitely be giving them more business.

Robert Smith

Been coming here for a very long time. Great selection. Always have what I need. And awesome points system.

lee robinson

lee robinson

👍 👎 😐
Expensive Pushy Salespeople High Prices Desolate Store

Expensive and very pushy sales people I don't like this chain of stores very much I've been in a few times and it always seems like there is less glass and higher prices each time I go in. My last visit will probably be the last time I seek them out, as it just seemed very desolate, and the sales person was super pushy. One time I went in there to get a particular water pipe that I had saw earlier in the week, went in to get said pipe and the kid at the counter just kept trying to get me to buy a more expensive pipe I didn't want and ended up getting out every pipe over two hundred dollars trying to sell me on them but after two hours I ended up just getting the pipe I went in for originally. Decent store but there probably paid commission of some sorts

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Xhale City - HWY 5 | CBD • Smoke • Vape | Hours

  • Monday 10 AM to Midnight
  • Tuesday 10 AM to Midnight
  • Wednesday 10 AM to Midnight
  • Thursday 10 AM to Midnight
  • Friday 10 AM to Midnight
  • Saturday 10 AM to Midnight
  • Sunday 11 AM to 11 PM