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Review of Xhale City - HWY 5 | CBD • Smoke • Vape |

Xhale City - HWY 5 | CBD • Smoke • Vape | is a local business that offers a wide variety of smoking and vaping products. This store is located at 9559 GA-5 SUITE 303, Douglasville, GA 30135, United States, and is open seven days a week. The store offers a range of products, including tobacco, cannabis, vaporizers, and other smoking accessories.

The store is wheelchair-accessible, and the staff is friendly and knowledgeable. They are always ready to help customers find what they need and answer any questions they may have. The store has a welcoming atmosphere, and customers can browse the products at their leisure.

The store offers a range of services, including delivery, in-store pickup, and in-store shopping. Customers can choose the service that best suits their needs. The store also accepts a range of payment options, including debit cards, credit cards, and NFC mobile payments.

The store is LGBTQ+ friendly and a transgender safe space. The staff is trained to provide a welcoming and inclusive environment for all customers.

The store is well-stocked, and customers can find a range of products to suit their needs. The store offers a range of vaporizers, including e-cigarettes, mods, and pod systems. They also offer a range of e-liquids, including nicotine and CBD-infused options.

The store offers a range of smoking accessories, including pipes, bongs, and rolling papers. Customers can also find a range of cannabis products, including edibles, tinctures, and topicals.

The store has received mixed reviews from customers. Some customers have praised the store for its friendly staff, excellent customer service, and wide range of products. Other customers have criticized the store for its poor customer service and lack of knowledge about the products they sell.

Overall, Xhale City - HWY 5 | CBD • Smoke • Vape | is a local business that offers a range of smoking and vaping products. The store is well-stocked, and the staff is friendly and knowledgeable. The store is LGBTQ+ friendly and a transgender safe space. Customers can choose from a range of services, including delivery, in-store pickup, and in-store shopping.

From the business

"Established in 2011, Xhale City is deep-seated in Atlanta, Georgia. Known as one of the largest Smoke and Vape supply outlets in the Southeast, Xhale City offers the newest, top-quality products at leading prices. Our employees set the bar in product knowledge and can assist in finding the ideal vape, CBD or smoking accessories for your needs. Our mission is to be number one in delivering the hottest, trending products at the best prices in the market."

Amenities

  • Wheelchair-accessible entrance
  • Wheelchair-accessible parking lot
  • Delivery
  • In-store pickup
  • In-store shopping

Xhale City - HWY 5 | CBD • Smoke • Vape | Reviews - 246

4.5
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Chace Kok

Chace Kok

👍 👎 😐
Helpful Staff Great Customer Service

Mike is the nicest manager I’ve ever met. He gives me the best advice for what I should get. He’s always been nice to me and my mom. Thank you Mike for the help with everything and you’re a good manager. I appreciate it and I’ll definitely come back!

Nico

Nico

👍 👎 😐
Excellent Customer Service Reward Program Friendly Environment

Sure, I could go to some other closer location, and get the same products, for the same price, but Mike, Dani, Shelly, and Shana treat me like family, know me by name, and actually listen and have positive input and advice when I come in to gripe about my toxic and tumultuous situations that I always seem to find myself in. They also are very honest about their expertise, have virtuous ideals at first and last glance, and enforce your policies with kindness, which I appreciate. It's my safe haven to get away from my office and corporate life, where no one judges me...some people go to bars, and i never understood it, until i came to this place. I spend hundreds if not thousands of dollars with them a month, and they have a rewards program that's pretty enticing and ensures repeat business. There are 2 pregnant people here and the fact that they keep coming back to work, smiling and laboring with love, speaks volumes about the tight-nit, customer centric environment that has been churned from the ground up by these employees. In my humble and honest opinion, sales is based off of grit, and personal connection to the customer. The other locations offer 1 of the 2, while the employees at this store embrace both, which is a key component to the success of a retail based business, and so rare in your industry. I'm sure there is a corporate office somewhere, reading reviews, looking for trends - here's your sign! I took the time out of my day to write a stellar review for these guys because they deserve it. Your employees are doing a tremendously honest job here, whilst building relationships and caring for their customers. They serve with gusto and are hungry for interactions and leads. I would like them to receive SOME KIND of reward in exchange for their great sales techniques, and I would love to hear about it from them the next time I walk in. Thanks so much to them for not being abrasive like 99% of the people in the vape/smoke industry. I will loyally return to this place every time I can, because of the positive environment that is perpetuated by this lovely scrum of associates - every employee (including the suits)in your business could probably learn so much from this awesome group of people. THIS store's employees' embodiment of friendly service is what customer centricity is all about, and I just wanted to brag on them because they deserve it.

Chloe Waits

Chloe Waits

👍 👎 😐
helpful knowledgeable kind awesome product

Teya was extremely helpful. I came in with a problem, and she worked with me. She was knowledgeable and kind and sold me an awesome new vape along with two bottles of juice! Hope she's there next time I come back!
Thanks, Teya!

Nicholas Yates

Nicholas Yates

👍 👎 😐
Great Service Knowledgeable Staff Clean Store Well Organized

My wife, who has no knowledge of anything vape, went here today and got really awesome service from Heather. I had the pleasure of meeting Heather tonight when we returned to the store because of a misunderstanding on our part. Heather was extremely kind and very helpful. We enjoyed the friendly service she provided us and I will not go anywhere else to get anything vape from now on. The store was clean and well organized, we were in and out in the blink of an eye, and she knew exactly what we needed. The other staff there seemed to be very pleasant too, but I didn't get their names. Only 4 stars because I just went for the first time.

Leslie Nicole

Leslie Nicole

👍 👎 😐
excellent customer service

Shae is amazing. I lost my receipt that I needed to replace my vape. (Nothing to do with xhale, manufacturers fault) and she took about 30 mins with me on the phone looking for the receipt while also helping other customers. Girl ,you're customer service is on point. You're such an asset to this shop. Thank you for all your help.

Jorge Lopez

I had a issue with one of the bangers. I called the store and SAM took good care of me! I really appreciate that! 💯

North and South Undivided
Helpful Staff Clean Store Good Selection Inventory Management Return Policy Research Prior to Visit Good Parking

Staff is kind and very helpful. Clean, good selection of different items. Things to be worked on is keeping items in stock. A favorite will be there, go fast and the to get it back in there seems to take a while to happen. The policy sucks honestly as once you buy anything, even if you haven't left the store, what you bought is yours so be sure to know you want it for sure. As well when you are going to buy it there is no trying it so it ends up being a guess or word of associates and once you pay, it's yours. Suggestion for an excellent experience is to research prior to visit, get a recommendation from a friend who Vapes etc, parking is good, staff rocks and know when you make a final that it will be yours for life once you cash out or slide. Overall one of the most decent stores visited.

Brandi Winters

Super friendly people & they don't hover around you
Great prices too! I drive a good distance to go here!

Motivated Corey Brady

Motivated Corey Brady

👍 👎 😐
Helpful Staff Knowledgeable Convenient Location

Shae helped out big time. My biggest like is that she mention about the coils and what is safe or not. Not just a worker for money but a worker with knowledge about the product. This will always be my go to spot. I live 35 minutes away so it's priceless.

Cathy Horton

Cathy Horton

👍 👎 😐
Helpful Staff Good Customer Service

New to vapes and had an issue. 2mins with the young girl behind the counter today and it was just clogged. She explained some things to and not to do to keep it working better. Thank you.

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Xhale City - HWY 5 | CBD • Smoke • Vape | Hours

  • Monday 10 AM to Midnight
  • Tuesday 10 AM to Midnight
  • Wednesday 10 AM to Midnight
  • Thursday 10 AM to Midnight
  • Friday 10 AM to Midnight
  • Saturday 10 AM to Midnight
  • Sunday 11 AM to 11 PM