Living Room Vape & Smoke Shop, Hookah & Cigar Lounge

These guys sold me a (sealed in box) $115 vaporizer. Got home and realized it wouldn’t work even though I had just installed 2 brand new batteries. I returned the following day to get an exchange or refund and was promptly told all sales are final. After going back and forth w/them a couple of days they finally agreed to give me a refund. These guys are also ridiculously overpriced due to their DT location. Do not waste your time or hard earned money here.

I called and asked a basic question and the dude hung up in my face, I passed by as I’m going to another shop in the area, went in and saw they had what I was looking for, he told me to get out, bare in mind this is on Christmas, this is him, this is a sad place and there are better in the area, he doesn’t have a mask on either, this place needs to be shut down

i just bought this thing like 40mins ago and i tried making an exchange realizing this isnt what i needed and they said no upfront like i havent tested the thing yet, they didnt even tested it if it was broken or anything

This place is pretty much awesome! I like how they are open almost later than the other smoke shops downtown except the one down on 6th or 7th that is 24 hour but that other one is too close to Skid-row and who wants to be there late at night??! Anyways this place has an enormous inventory and not just of smoking paraphernalia. they have food, clothes and pretty much everything else you need. Highly recommend it to you

I live in the neighborhood and have been a patron of this shop for 3-4 years. I don’t expect them to remember me as my visits are infrequent. However, most shopping experiences have been pleasant. Today was the opposite. The worker was inattentive and too busy tinkering with his iPad to greet me and ignored me asking how he was. He then just got up and stared at me like “what do you want?” as if I’m bothering him and didn’t even ask me what I’m looking for. The only time he said anything was “$11” for the transaction. This is DTLA, there’s actually a sense of community here. Any shop you walk into, whether you’re a worker or customer, it’s custom to greet, acknowledge, and respect each other—it’s just common sense and good manners.

Stop f-ing around with your tablet and don’t be rude. If you don’t like your job, quit. There are many looking for work. This shop isn’t the only smoke shop on the block, and you just lost my business forever.

My friend and I made the mistake of shopping at this place for some e-liquid. The lady at the counter was extremely rushed and unhelpful, clearly bothered by our requests of info about the products which were “conveniently” located out of sight, with no visible price tag. The recommended item ended up costing a whopping $27.95. Payment was requested cash only, no receipt provided. When we came back 10 minutes later to return the item, after having verified a $10 markup with respect to the average price, the lady briskly pointed to a sign hanging by the cash register reciting “All sales are final” and whisked us out of the shop. This business surely redefines the concept of classy

They sold me a 60ML bottle for $27 which is WAY more than I usually pay, it tastes horrible (in a fresh atomizer) and they had no interest in exchanging it. Go somewhere that lets you taste or at least smell the juice and has better prices and a reasonable exchange policy. Will definitely never buy juice from here again.

Ignore the good reviews here. If all you have to do is exchange money for tobacco products and you have a 3.6 rating, something is obviously wrong.

The staff is nice but they don’t stand behind their products. I’ve been buying a bunch of puff bars from them. I just got one that was defective. I asked them to replace it and return it to the company but that had no interest in helping me with that situation at all! I’ll try the puff bar company directly and probably won’t return to this shop.

Went for a cbd cartridge and the price listed on the shelf was $29. when i went to pay he said it was $39, i told him that price listed was $29. He was like oh yea true its $29, so i was charged on my card, I signed and didn't realize until a week later looking at my bank account that he had charged me more than what he said. Sucks, definitely not going back.

Bought a sourin air replacement cartridge. discovered the cartridge was defective whole standing in front of the store. Asked for a replacement or refund since I had not left the premises. Guy at the counter refused to fo anything and was happy to keep my money after selling me a defective product. Will never shop here again. This store is a rip off.